Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stacey M. Milligan

Jersey City,USA

Summary

A highly qualified, result-oriented business professional with a track record of consistently meeting and exceeding established goals and objectives related to business operations, budget management, project management and client relations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Ramp Agent

United Airlines
02.2022 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags daily.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.

Package Handler

UPS
11.2021 - 02.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.

Head Teller

North Jersey Federal Credit Union
08.2020 - 03.2021
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Trained new hires on customer service policies and procedures.

City Letter Carrier

USPS, United States Postal Service
01.2019 - 08.2020
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Delivered packages and mail to business and people in local area.

Member Service Supervisor/ Floating Supervisor/ Branch Manager

XCEL FEDERAL CREDIT UNION
10.2007 - 10.2018
  • Assist members with financial needs, opening and closing accounts
  • Assist co-workers when needed
  • Request and review Auto title search
  • Process online and telephone loan application (i.e., automobile, vacation, holiday, signature)
  • Increase and Originate Installment Loans and Credit Cards
  • On-line service representative (i.e., account balance, loan status, etc.)
  • Process CPI Insurance for automobiles
  • Cross-sell products and services, sale products and promotions (Credit Life, Disability and Gap Insurance)
  • Review FICO scoring and credit rating, debt to income ratio, and Credit history
  • Verify employment and income
  • Direct and Monitor Tellers

Education

Business Administration for Accounting -

Thiel College
Greenville, Pennsylvania

Accounting -

Hudson County Community College
Jersey City, New Jersey

Certification of Business Administration -

Chubb Institute School of Business
Jersey City, New Jersey

Insurance Producer License Certified -

State of New Jersey Department of Bank and Insurance
Trenton, New Jersey

Skills

  • Microsoft Office 2000
  • Microsoft Office 2003
  • Microsoft Office 2007
  • Microsoft Office 2010
  • Word
  • Excel
  • Power Point
  • Access
  • XP Software
  • TNB Card Station
  • FIS/ Client Central Card Source
  • Monarch Report

Certification

Discover Together: Airport Operations

Temporary Assignment as Supervisor

United Airlines

Issued October 2023

Timeline

Ramp Agent

United Airlines
02.2022 - Current

Package Handler

UPS
11.2021 - 02.2022

Head Teller

North Jersey Federal Credit Union
08.2020 - 03.2021

City Letter Carrier

USPS, United States Postal Service
01.2019 - 08.2020

Member Service Supervisor/ Floating Supervisor/ Branch Manager

XCEL FEDERAL CREDIT UNION
10.2007 - 10.2018

Business Administration for Accounting -

Thiel College

Accounting -

Hudson County Community College

Certification of Business Administration -

Chubb Institute School of Business

Insurance Producer License Certified -

State of New Jersey Department of Bank and Insurance

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Stacey M. Milligan