Rashad Tucker
Los Angeles,CA
Summary
Ambitious Information Technology Intern currently completing Degree in Computer Science in the area of networking and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in windows systems, and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ramp Agent
Southwest Airlines
05.2022 - Current
- Guide aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for 77 daily flights.
Unarmed Security Guard
AW Security
09.2019 - 05.2022
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
Loss Prevention Officer
Ross Dress For Less
11.2018 - 05.2019
- Conducted daily store walk-throughs to identify potential security risks.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Observed video surveillance systems for prompt emergency response.
- Completed incident reports and activity logs for accurate, current records.
Security Guard
Securitas Security Services USA, Inc
01.2018 - 05.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations
- Responded quickly to incidents and assessed active situations for security concerns
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Completed full building and grounds patrols to spot and investigate concerns
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
Amusement Staff
Round One Entertainment, Inc.
10.2017 - 01.2018
- As amusement staff i was in charge of issuing game cards to the customers
- Being aware of games credits and prices
- Kept the redemption prize room restocked
- Assisted other departments with anything they needed help with.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Box Office Cashier/Concessions/Theatre Usher
Cinemark
01.2015 - 11.2015
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Created and maintained reports of sold tickets and payments received.
- Performed cash, card and check transactions to complete customer purchases.
Receptionist
Serenity Assurance In Home Care
02.2013 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
IT Technical Support Intern
Lara & Davis, LLP
01.2009 - 02.2012
- Installed application software and upgrades, virus protection, and drivers.
- Helped department set up equipment for meetings, events and operations.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Resolved Internet and wireless and wired network access problems.
- Supported team needs with research and problem-solving abilities.
Education
Working Towards Bachelors - Computer science
Post University
Waterbury, CT08.2024
High School Diploma -
Fransisco Bravo Medical Magnet
Los Angeles07.2013
Skills
- Systems
- Hardware
Windows Server 2003, Windows 2000, Windows XP, Vista, Windows 7 Workstations, Windows 10 Workstations
- Software
Dell Poweredge 2950, Poweredge 1850, Dell Workstations, HP Workstations, Dell Printers, HP MFP Printers, Konica MFP Printers, Polycom Phones, Cisco Wireless Access Points
Exchange 2003, Office suite 2007, Symantec Endpoint Antivirus Client and Server, Symantec Antivirus Client and Server, VMWare, Photoshop CS3, Ping Utilities, Microsoft Windows Security Update Services, Microsoft Server 2005, SharePoint, Active Directory, Remedy, Cherwell, Lotus Notes, WestLaw, iPipeline, VelocityEHS
Certification
- Guard Card, 04/01/18, 04/01/23, 04/01/23
Timeline
Ramp Agent
Southwest Airlines
05.2022 - Current
Unarmed Security Guard
AW Security
09.2019 - 05.2022
Loss Prevention Officer
Ross Dress For Less
11.2018 - 05.2019
Security Guard
Securitas Security Services USA, Inc
01.2018 - 05.2018
Amusement Staff
Round One Entertainment, Inc.
10.2017 - 01.2018
Box Office Cashier/Concessions/Theatre Usher
Cinemark
01.2015 - 11.2015
Receptionist
Serenity Assurance In Home Care
02.2013 - 08.2014
IT Technical Support Intern
Lara & Davis, LLP
01.2009 - 02.2012
Working Towards Bachelors - Computer science
Post University
High School Diploma -
Fransisco Bravo Medical Magnet
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