Hassan Gibbs
Buford,GA
Summary
Self- directed, detail-oriented, and professional C# programmer with more than 4 years of programming and application development. Capable of learning new programming languages and technologies and complete projects within specified deadlines. Worked with and tested Soap and RESTful APIs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ITS Support Specialist II
Northeast Georgia Health System
09.2018 - Current
- Assisted IT staff on troubleshooting issues and closing calls.
- Reduced service disruptions by proactively monitoring, diagnosing, and resolving incidents.
- Work with software Epic and reset and update people Citrix sessions Maintains functionality of end user equipment
- Provides support to end users on a variety of issues
- Increased team productivity by creating custom dashboards, reports, and performance metrics in ServiceNow.
- Identifies, researches, and resolves technical problems.
Application Support Engineer
Fineos
09.2020 - 03.2024
- Engage with customers in communicating issue status and plan for resolution
- Ensure that customer problems are managed and brought to resolution in accordance with SLAs
- Worked closely with developers to provide feedback on application designs based on user requirements.
- Work with AWS to pin point problem areas and gather more information about issue
- Addressed technical issues and guided end users through resolution.
Developer/Support Engineer/QA
GT Software
10.2012 - 07.2019
- Working with a team of developers supporting software written in C#.Net, JavaScript, C++ and SQL
- Developing enhancements to the software product using C#, Javascript, and SQL Server
- Troubleshoot product handling escalations from problems with .jcl, website,& SQL configurations
- Setup testing automation using Katalon Used VmWare to replicate users enviroments and debug users problems
- Maintaining and debugging software applications
- Evaluate programming requests from customers and internal users and updating the product accordingly
- Worked with Azure to run tests in different virtual enviroments.
Programmer/Analyst
Datamatx
02.2012 - 10.2012
- Work with Visual Basic,.Net, C#, Visual Studio, SQL, Exstream, Folio, Printform and other applications Evaluate programming requests from customers and internal users and update product accordingly
- Performing application maintaince and upgrades as requested by clients including fixing any bugs or errors that may arise.
Betss-C / Raid Operator
LOCKHEED MARTIN
02.2011 - 01.2012
- Maintain electrical equipment for surveillance system in both BETSS-C and RAID Towers
- Install and operate designated systems as outlined by the Unit Commander assigned at each Area of Responsibility (AOR)
- Perform system-level debugging and troubleshooting techniques.
Electronic Technician / Data Analyst
DRS TECHNOLOGIES
02.2010 - 02.2011
- Utilized the CECOM RESET Database to enter every ARI/IMI/TPE item handled by CECOM LCMC Reset Division within Iraq AOR
- Validated information prior to database input with the ARMT Playbook currently in LOGSA’s ARMT database.
Network Technician
GENERAL DYNAMICS
10.2009 - 02.2010
- Implemented, maintained, upgraded, and monitored the LAN/WAN infrastructure for Defense Intelligence Agency (DIA), encompassing 3 locations and more than 4000 phone lines
- Monitored and maintained servers, routers, switches, wireless access points, printers, scanners, copiers, desktop and laptop PCs.
Senior Fiber Technician/Telephone Technician
AMERICAN SYSTEMS
09.2005 - 10.2009
- Installed MTRJ, SC, LC at various FBI locations; developed daily work and maintenance schedules for 10-15 member team, established service levels, and monitored follow through
- Inspected and tested and installed cables, recording and analyzing test results, to assess transmission characteristics and locate faults and malfunctions
- Trained peers and subordinate employees on system operations and upgrades
- Worked with Executone, Inter-Tel versions 7.0 and 8.0 and Nortel 8600 phone systems for the US Navy
- Supported Video Conference when required and conducted multiple video conferences
- Installed and repaired telephone wiring, cables, switches, routers and equipment for telephone system.
Helpdesk Associate
EDS
08.2006 - 07.2007
- Configured, researched, troubleshot and resolved hardware and software technical issues on multi-user, multiple LAN/WAN configurations and environments through phone support and remote software with minimal escalations
- Supported documentation, account administration, imaging per corporate builds, creation, updates and ticket triage
- Diagnosed, resolved, and configured various desktop/laptop/tablet hardware, software, printing and connectivity issues; recovered assets
- Worked with active directory and exchange
- Monitored project teams evaluating networks and equipment, analyzing ongoing issues for trend identification, recommending upgrades, redesigns, and new equipment
- Coordinated and facilitated cross-functional issue resolution work sessions emphasizing issue identification, assignment, global correction and root-cause eradication.
Network Technician
APPLIED QUALITY COMMUNICATION
01.2004 - 08.2005
- Collaborated with a team of 4-8 technicians, installing racks and cabinets, and running copper and fiber for government agency
- Consulted with client to advise of potential solutions and avenues for deployment
- Resolved production issues; performed situation analysis and recommended appropriate courses of action to developers/technicians and management on operations issues
- Resolved network connectivity issues; determined root causes and analyzed ongoing issues to identify potential trends
- Created extensive documentation for client network users, ensuring easy informational access.
Telecommunications Specialist
UNITED STATES ARMY
07.1996 - 07.2000
- Managed the installation and maintenance of field voice and data communication equipment, including KYK-13, KY-68, STU-III, STU-IIB secure telephones, as well as UHF, VHF in military vehicles, for optimal unit communications
- Recipient of both Commendation Medal and Army Achievement Medal.
Education
Bachelor of Science - Computer Programming
American Intercontinental University
01.2007
Skills
- C#
- JavaScript
- Customer service
- Ticket management
- Problem-Solving
- Customer Support
- Technical Troubleshooting
- Verbal and written communication
- Problem management
Certification
Certified AWS Cloud Practioner
Timeline
Application Support Engineer
Fineos
09.2020 - 03.2024
ITS Support Specialist II
Northeast Georgia Health System
09.2018 - Current
Developer/Support Engineer/QA
GT Software
10.2012 - 07.2019
Programmer/Analyst
Datamatx
02.2012 - 10.2012
Betss-C / Raid Operator
LOCKHEED MARTIN
02.2011 - 01.2012
Electronic Technician / Data Analyst
DRS TECHNOLOGIES
02.2010 - 02.2011
Network Technician
GENERAL DYNAMICS
10.2009 - 02.2010
Helpdesk Associate
EDS
08.2006 - 07.2007
Senior Fiber Technician/Telephone Technician
AMERICAN SYSTEMS
09.2005 - 10.2009
Network Technician
APPLIED QUALITY COMMUNICATION
01.2004 - 08.2005
Telecommunications Specialist
UNITED STATES ARMY
07.1996 - 07.2000
Certified AWS Cloud Practioner
Bachelor of Science - Computer Programming
American Intercontinental University
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