Hassan Hassan
Chelsea,MA
Summary
Dynamic security professional with extensive experience at Securitas Security Service USA, excelling in emergency response and risk assessment. Proven track record in enhancing safety protocols and training staff, while fostering strong client relationships. Adept at incident reporting and implementing access control measures, ensuring optimal security and operational efficiency.
Overview
10
10
years of professional experience
Work History
Professional Security Officer
Securitas Security Service USA
Boston, Ma
11.2019 - 01.2026
- Monitored premises to ensure safety compliance and deter unauthorized access.
- Conducted routine patrols to identify potential security risks and report incidents promptly.
- Responded effectively to emergencies, coordinating with law enforcement and emergency services as needed.
- Trained and mentored junior security personnel on operational procedures and best practices.
- Implemented security protocols that enhanced incident response time and improved overall safety measures.
- Developed comprehensive reports detailing daily activities, incidents, and observations for management review.
- Oversaw scheduling of security staff to ensure optimal coverage during high-traffic periods or special events.
- Collaborated with clients to assess security needs and create tailored solutions for their specific environments.
- Responded swiftly to alarms or emergencies, mitigating potential damage or loss due to timely intervention.
- Supported Human Resources in conducting background checks on prospective employees, ensuring the hiring of trustworthy individuals.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Conducted regular audits of security equipment, ensuring optimal functionality for maximum protection.
- Collaborated with local law enforcement during investigations, promoting efficient communication and information sharing.
- Developed strong relationships with site personnel, creating a sense of trust and open communication regarding security concerns.
- Ensured smooth traffic flow within parking lots by enforcing designated parking rules and regulations.
- Trained new security personnel on company policies and procedures, fostering a knowledgeable workforce.
- Assisted in coordinating emergency response drills, increasing staff awareness about proper safety procedures during critical situations.
- Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
- Performed routine inspections of facility perimeters, identifying potential vulnerabilities and recommending improvements when necessary.
- Assisted in the development of comprehensive security plans for special events, minimizing potential risks.
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
Associate
Amazon Prime Products
Everett, MA
10.2016 - 11.2019
- Assisted in daily operations by coordinating schedules and managing communication among team members.
- Provided support in project management, ensuring timely completion of tasks and adherence to deadlines.
- Conducted research and analysis to identify process improvements and enhance operational efficiency.
- Facilitated training sessions for new hires, promoting understanding of company policies and procedures.
Customer Service Representative
PreFlight Airport Parking
Chelsea, MA
02.2016 - 11.2019
- Assisted customers with inquiries and parking reservations, ensuring a positive experience.
- Processed transactions accurately using point-of-sale systems to enhance efficiency.
- Resolved customer complaints effectively, contributing to improved satisfaction ratings.
- Collaborated with team members to streamline check-in and check-out processes.
- Provided support during peak hours, adapting quickly to changing demands in service volume.
- Maintained knowledge of airport regulations and policies to provide accurate information.
- Trained new staff on operational procedures and customer service best practices.
- Monitored parking lot capacity and coordinated shuttle services for timely customer transportation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma - Business Administration
Lumumba High School
Zanzibar. 12.2007
Skills
- Security monitoring
- Emergency response
- Risk assessment
- Incident reporting
- Security protocols
- Staff training
- Client collaboration
- Access control
- Equipment auditing
- Traffic management
- Communication skills
- Process improvement
- Customer service support
- Quick learner
- Patrol operations
Languages
Arabic
Professional Working
English
Full Professional
Swahili
Native or Bilingual
Timeline
Professional Security Officer
Securitas Security Service USA
11.2019 - 01.2026
Associate
Amazon Prime Products
10.2016 - 11.2019
Customer Service Representative
PreFlight Airport Parking
02.2016 - 11.2019
High School Diploma - Business Administration
Lumumba High School