Alejandra Parra
SUNNYVALE ,CA
Summary
Driven professional with extensive experience in security and customer service, notably with Allied Universal Security Services. Excelled in enhancing safety through vigilant surveillance and emergency response coordination, while fostering strong client relationships. Demonstrated integrity and adaptability, achieving significant reductions in security incidents. Skilled in CCTV monitoring and effective communication, ensuring premier customer satisfaction and compliance with security protocols. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Professional Security Officer
Allied Universal Security Services
04.2023 - Current
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Conducted regular audits of security equipment, ensuring optimal functionality for maximum protection.
- Maintained accurate records of daily activities and incident reports, contributing to an organized security operation.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Assisted in the development of comprehensive security plans for special events, minimizing potential risks.
- Performed routine inspections of facility perimeters, identifying potential vulnerabilities and recommending improvements when necessary.
- Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.
- Reduced incidents of theft by implementing effective access control procedures for building entrances.
- Provided exceptional customer service to clients while maintaining strict confidentiality of sensitive information.
Screener HEA/Security Officer
Insync Consulting Services
09.2021 - 04.2023
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Complied with all federal, state, and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Lead Ambassador
Spplus.com
10.2007 - 03.2020
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Developed strong relationships with key clients to foster loyalty and support business growth.
- Evaluated Ambassador performance metrics, identifying areas for improvement and developing tailored coaching plans as needed.
- Cultivated a positive work culture that prioritized employee engagement and satisfaction while promoting high levels of productivity.
- Streamlined Ambassador team processes for increased efficiency and improved overall performance.
- Managed event logistics, including venue selection, budgeting, and vendor coordination for memorable experiences.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Provided exceptional customer service to drive satisfaction.
- Collected and entered payment data into System maintaining complete confidentiality and accuracy.
- Attentive and Observant
Education
GED -
Universidad Ahutonoma De Chihuahua
ChihuahuaGED -
Independence High School
San Jose08.1989
Skills
- Quick Learner
- Integrity and Honesty
- Detail Oriented
- Patrol operations
- Security Awareness Training
- Physical Security Measures
- Fire safety protocols
- Threat Assessment
- Emergency Response Coordination
- Loss prevention strategies
- Cross-cultural sensitivity
- Vigilant Surveillance
- Law Enforcement Liaison
- Security Policy Compliance
- Work ethic
- Workplace Safety
- Reliability
- Punctuality
- Patrolling
- CCTV Monitoring
- Security camera monitoring
- Security procedures knowledge
- Relationship building and management
- Vehicle inspections
- Emergency awareness
- Surveillance
- Event security
- First Aid Certified
- Emergency Management
- Security Protocols
- Sensitive information handling
- De-Escalation Techniques
- Emergency Response
- Crime Prevention
Certification
PERMIT FOR EXPOSED FIREARM
Permit # FQ2681625 Expiration 04/30/2026
Certificate Of Completion #FQ-1310
T.F.F.#1241, T.I.F#1967, T.F.B.#1173, T.I.B.#1973
Security Guard License # G6660538
Expiration 12/31/2024
Adult/Child/Infant CPR
Certificate ID 2087285374 Expiration 04/19/2025
California Powers to Arrest and Weapons of Mass
Destruction (BSIS)
Certificate CA-PTA- 258217533
C.A. Continuing Education Training 2023
*Active Shooter *Heat Illness & Prevention
*Missing & Exploited Children *Hearing Conservation
*Work Safe *Emergency Preparedness
*Interpersonal Communication * Ready Response
*Dealing with Aggressive Behavior
Certificate CAA 258382002
C.A 30 Day Training Requirement PPO#14417
Certificate CA30d-260551048
C.A 6-Month Training Requirement PPO#14417
Certificate CA6M-260570647
Legal Aspects of Private Security
ID 257821760 Date 05/08/2023
Liability and Loss Prevention
ID 257874339 Date 05/08/2023
Ciber Security Awareness 101
Certificate ID 267504994
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Professional Security Officer
Allied Universal Security Services
04.2023 - Current
Screener HEA/Security Officer
Insync Consulting Services
09.2021 - 04.2023
Lead Ambassador
Spplus.com
10.2007 - 03.2020
GED -
Universidad Ahutonoma De Chihuahua
GED -
Independence High School