Hassan Henson-Jones
Assistant Managing Operations Director
Union,NJ
Summary
Diligent Operations Specialist bringing 8 years of experience in event planning, liaising with vendors and suppliers, transportation management systems and team building within diverse industries. First-rate communicator with proven record of success in multi-level coordination. Well-versed in TripShot scheduling, dispatching and routing to mitigate delays and protect drivers and clients. Highly organized with strong attention to detail and accuracy with commitment to customer service. In-depth knowledge of transport rules and regulations.
Overview
6
6
years of professional experience
Work History
Associate Director of Operations
Kean University
Union, NJ
09.2021 - Current
- Supported business growth through strategic planning and process development.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Secured 80% satisfaction rate for all client services offered.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Oversaw team of 7 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Visual Merchandiser
Nordstrom
Short Hills, NJ
10.2017 - 09.2021
- Partner with department/regional management and vendor representatives to develop on-trend visual initiatives and execute marketing plans.
- Lead stylist for five (5) major departments to include Men’s Casual, Men’s Suits, Men’s Furnishings, Men’s & Women’s Shoes, and Accessories & Jewelry.
- Men’s department which is responsible for 40% of store’s sales.
- Participate in team projects for major marketing campaigns, holiday exhibits, traditional window display, and corporate visit presentations.
- Formulate plans and execute strategic floor moves in compliance with company standards for maximum customer engagement.
- Assess weekly reports to fulfill merchandising needs, create monthly floor sets for rollouts, design store fixtures and execute layouts.
- Conduct random store visits in NYC region to ensure adherence to store specific merchandising plans are executed correctly
Sales Associate & Personal Shopper
Nordstrom
Short Hills, NJ
09.2016 - 09.2017
- Selected/Coordinated high end luxury garments tailored to customer’s personality and lifestyle.
- Created value-add service by building strong returning customer base; personalized follow-up contact with brand promo’s and appointments for sales.
- Collaborated with visual department manager and visual display team to design floor plans which attracted more customers, increased sales.
- Assisted in department event planning to increase brand awareness.
- Remain knowledgeable of current sales goals and promotions, policies regarding payments and exchanges as well as security practices Selected Achievements
- Top Performer Holiday Season December 2016 ~ $200k
- Top Performer 2016 Q4 Sales ~ $250k
- Top Department Performance 2016 Q4 Sales ~ $4M
Education
Some College (No Degree) - Business Administration
Skills
- Tripshot Application Navigation
- Reporting Tools
- Records Organization and Management
- Policies And Procedures Implementation
- Corporate Communications
- Performance Optimization Strategies
- Strategic & Annual Planning
- Problem Anticipation and Resolution
- Vendor Relations
- Economic Analysis
Timeline
Associate Director of Operations - Kean University
09.2021 - Current
Visual Merchandiser - Nordstrom
10.2017 - 09.2021
Sales Associate & Personal Shopper - Nordstrom
09.2016 - 09.2017
Kean University - Some College (No Degree), Business Administration
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