HASSAN JOHNSON
Lakeville,MN
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Rural Mail Carrier
USPS
Prior Lake, MN
11.2023 - Current
- Lifted heavy parcels for fulfilling large ingoing and outgoing orders.
- Delivered mail to rural locations 40+in a timely manner utilizing excellent customer service skills.
- Displayed excellent communication abilities when interacting with customers and colleagues.
- Operated vehicle to reach delivery destinations along rural routes.
- Utilized strong problem-solving skills when dealing with difficult customers or situations.
Transit Bus Operator
Metro Transit
Minneapolis, MN
10.2005 - 10.2023
- Responded promptly to radio transmissions from dispatchers or supervisors.
- Excelled in customer service, resolving passenger complaints and issues with tact and diplomacy.
- Conducted post-trip inspections after completion of routes to ensure proper functioning of equipment.
- Communicated courteously with passengers while providing assistance as needed.
- Informed passengers of any changes in route due to traffic conditions or other factors.
- Adhered to established schedules, ensuring that trips were completed on time.
- Accurately collected fares from passengers utilizing cash registers or automated ticket machines.
- Observed roadways for hazards such as potholes, debris, pedestrians .
- Assisted passengers with loading and unloading luggage items onto buses.
- Reported mechanical malfunctions or damages observed during shifts immediately.
- Ensured the safety of passengers by monitoring behavior on board vehicles.
- Demonstrated knowledge of traffic regulations and safe driving practices.
- Performed pre-trip inspections of bus interior and exterior before beginning each shift.
- Provided customers with information regarding routes, schedules and stops.
- Followed all applicable laws, rules and regulations related to operating a transit bus.
- Operated transit buses along assigned routes in a timely manner while adhering to safety protocols.
Quality Control Technician
Communication Team
Chicago, IL
09.2001 - 01.2003
- Monitored production operations for adherence to established quality standards.
- Understood and followed verbal and written instructions to complete assigned tasks.
- Monitored product safety and quality throughout manufacturing process.
- Performed detailed visual inspections on products to ensure quality standards were met.
- Trained and supervised team members on quality control processes and procedures.
- Entered information into computer to document data.
- Maintained accurate records of inspection results and reported any discrepancies or defects to management.
- Performed rework and repair operations when required due to defective parts or components.
- Investigated manufacturing problems and suggested solutions to resolve quality issues.
- Assisted in the development and implementation of new quality control processes and procedures.
- Identified products for correctness and quality to meet company standards.
- Led daily operations of quality control group, including inspections, testing and documentation of results.
Education
Bachelor of Science - Criminal Justice
Rasmussen College
Eagan, MN10.2024
Associate of Science - Criminal Justice
Rasmussen College
Eagan, MN08.2022
Electronic Engineering
Taylor Business Institute
IL01.2001
Skills
Dependability
Load balancing
Observation
Prioritization
Mail distribution
Route planning
Package handling
Weather preparedness
Safe driving
Hand-eye coordination
Vehicle maintenance
Postal regulations
Scheduling flexibility
Vehicle inspection
Delivery procedures
Address verification
Attention to detail
Mail-sorting and delivery sequence
Route deliveries
GPS use
Teamwork
Teamwork and collaboration
Personal Information
Title: POLICE OFFICER
Certification
SKILLS Certification
AWARDS
Honor Roll, Honor Roll
Accomplishments
Honor Roll
Timeline
Rural Mail Carrier
USPS
11.2023 - Current
Transit Bus Operator
Metro Transit
10.2005 - 10.2023
Quality Control Technician
Communication Team
09.2001 - 01.2003
Bachelor of Science - Criminal Justice
Rasmussen College
Associate of Science - Criminal Justice
Rasmussen College
Electronic Engineering
Taylor Business Institute