HASSAN KHOKHAR
WATERBURY,CT
Summary
Experienced Sales Associate with a proven track record of building positive relationships with new and existing customers through superior customer service. Achieved high levels of customer satisfaction and met retention goals as a Customer Service Representative for over 2 years. Seeking a role that offers increased responsibility. Thrives in diverse retail and customer service environments with a friendly demeanor and adaptability.
Overview
7
7
years of professional experience
Work History
LPS
GardaWorld Security
Waterbury, CT
01.2024 - Current
- Supervised foot traffic in and out of the facility.
- Alleviated customer concerns efficiently.
- Collaborated with staff to communicate effectively and prevent merchandise loss.
- Accompanied individuals to vehicles when they felt uneasy, ensuring a secure environment.
Security Supervisor
SSC
Rocky Hill, CT
05.2021 - 01.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Oversaw all foot traffic entering and exiting the facility.
- Ensured trailers departed and returned with accurate temperature settings.
- Provided mentorship to onboard employees and filled scheduling gaps.
Customer Service Manager
7-11 Store
Waterbury, CT
08.2017 - 01.2020
- Assisted with physical inventory by counting and recording material
- Accurately processed customer transactions such as orders, and returns
- Efficiently managed time to meet professional goals.
- Suggested alternate products based on cost, availability, and specification
- Worked closely with a wide range of customers, asked questions, collected information, and assessed their needs
- Ensured continuous provision of service excellence and customer satisfaction
- Worked night and weekend shifts during the holiday season
- Provided an elevated customer experience to generate a loyal clientèle
- Answered customer questions about product availability and shipment times
- Priced merchandise, stocked shelves, and took inventory of supplies
Education
Bachelor - Criminal Justice
CCSU
New Britain, CTHigh School Diploma -
W.F. Kaynor Tech High School
Waterbury, CT06.2017
Skills
- Strong customer focus
- Excellent interpersonal skills
- Works well in a team environment
- Quality assurance
- First Aid and CPR Certified
- Bi-lingual
Accomplishments
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
- Monetary Transactions
Languages
Urdu
Native or Bilingual
Pashto
Professional Working
English
Native or Bilingual
Timeline
LPS
GardaWorld Security
01.2024 - Current
Security Supervisor
SSC
05.2021 - 01.2023
Customer Service Manager
7-11 Store
08.2017 - 01.2020
Bachelor - Criminal Justice
CCSU
High School Diploma -
W.F. Kaynor Tech High School