Summary
Overview
Work History
Education
Skills
Languages
Validdriverlicense
Languages
Certification
Timeline
Generic
HASSAN MAHMOUD

HASSAN MAHMOUD

Revere,USA

Summary

Dynamic leader with extensive expertise in employee supervision and customer service management. Demonstrated success in strategic planning and analysis, resulting in enhanced profitability and team performance. Proficient in financial management and communication, facilitating exceptional service delivery and operational efficiency. Notable achievements include significant enhancements in staff training, which led to improved employee satisfaction and increased customer loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager

Redstone American Bar & Grill
Burlington, MA
10.2023 - Current
  • Prepared and managed the front of house budget, optimizing expenses to increase profitability.
  • Trained new staff on proper customer service techniques, policies and procedures.
  • Coordinated weekly schedules for a team exceeding 40 employees.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Monitored inventory levels of front of house supplies and placed orders as necessary.
  • Maintained accurate records of daily transactions, including cash, credit card and check payments.
  • Handled customer complaints and feedback, ensuring issues were resolved promptly.
  • Assisted GM in coordinating staff activities to ensure quality product and service delivery.

Assistant General Manager

Bertucci's
Newton, USA
03.2013 - 11.2023
  • Managed inventory, weekly product ordering, employee scheduling and invoice payment
  • Executed opening, closing, and shift change tasks to ensure restaurant operational efficiency.
  • Resolved guest and employee complaints to maintain complete customer satisfaction
  • Expertise in managing front of house operations, encompassing foods and beverages.
  • Assisted GM in coordinating staff activities to ensure quality product and service delivery.

Head Teller

Citibank Corporation
Boston, USA
03.2013 - 02.2015
  • Balanced and counted main vault contents, ATM machines, debit cards, and official checks weekly.
  • Recognizes sales opportunities and cross-sells bank products by making quality referrals to team members who are responsible for closing the sale
  • Processed checks and dispensed cash after verifying correct signatures.
  • Processed loan applications, credit card applications, and other related documents.

Cashier and Valet Supervisor

Marriot Copley Hotel
Boston, USA
06.2010 - 07.2012
  • Promoted to valet supervisor after 10 months of employment
  • Manage all cashier and valet staff when on duty
  • Participate in weekly managerial meetings, contributing necessary valet and cashier input
  • Managed communication between guests and valet team to ensure accurate vehicle retrieval.

Education

English and Hospitality Courses

BUNKER HILL COMMUNITY COLLEGE
MA, USA
02.2015

High School Diploma -

Road El Farag High
Cairo, Egypt
06-2006

Skills

  • Employee supervision
  • Customer service management
  • Problem resolution
  • Strategic planning and analysis
  • Communication skills
  • Stocking and replenishing
  • Quality assurance
  • Financial Management
  • Staff training and development
  • Shift scheduling

Languages

  • Arabic
  • English

Validdriverlicense

True

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Certification

  • Choke Saver
  • ServSafe - Food Manager
  • ServSafe - Alcohol

Timeline

Manager

Redstone American Bar & Grill
10.2023 - Current

Head Teller

Citibank Corporation
03.2013 - 02.2015

Assistant General Manager

Bertucci's
03.2013 - 11.2023

Cashier and Valet Supervisor

Marriot Copley Hotel
06.2010 - 07.2012

English and Hospitality Courses

BUNKER HILL COMMUNITY COLLEGE

High School Diploma -

Road El Farag High

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HASSAN MAHMOUD