Giselle Barboza
Las Vegas,NV
Summary
Dynamic leader with a proven track record at Emeril's New Orleans Fish House, adept in team leadership and financial reporting. Excelled in enhancing customer service excellence and streamlining operations, achieving significant improvements in employee engagement and profitability. Skilled in conflict resolution and bilingual communication, I bring a comprehensive approach to driving success and fostering inclusive, high-performing teams.
Overview
26
26
years of professional experience
Work History
Manager
Emeril's New Orleans Fish House
04.2007 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Contributed to diversity initiatives by assisting with recruitment efforts that targeted underrepresented groups within the workforce.
- Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Warehouse Worker
Rite Aid
09.2005 - 02.2007
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Cashier
CVS Pharmacy
01.1999 - 08.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
University High School
Los Angeles, CA06-1997
Skills
- Customer assistance
- Team leadership
- Time management
- Cleaning and organizing
- Time management skills
- Verbal and written communication
- Heavy lifting
- Cash handling
- Complex Problem-solving
- Customer service excellence
- Money handling
- Task delegation
- Sorting and labeling
- Goal setting
- Material handling
- Cash handling and management
- Documentation and reporting
- Customer relations
- Payment processing
- Staff development
- Shift scheduling
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Administrative support
- Payroll processing
- Document management
- Payroll and budgeting
- Scheduling
- Staff management
- Employee supervision
- Human resources
- Staff hiring
- Supply management
- Employee training
- Policy implementation
- Financial reporting
- Staff training
- Financial accounting
- Conflict resolution
- POS systems
- Business administration
- Administrative skills
- Maintaining files
- Microsoft office and docusign
- Team player
- Employee relations
- Computer literacy
- Onboarding coordination
- Employee onboarding
- Human resources support
- Payroll administration
- Background checks
- Staff education and training
- New hire orientation
- Recruitment
- HR policies
- Workforce planning
- Labor agreements
- Interviewing techniques
- Compensation/payroll
- Personnel records management
- Microsoft office
- FLUENT IN English and Spanish
Languages
Spanish
Full Professional
Timeline
Manager
Emeril's New Orleans Fish House
04.2007 - Current
Warehouse Worker
Rite Aid
09.2005 - 02.2007
Cashier
CVS Pharmacy
01.1999 - 08.2005
High School Diploma -
University High School
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