Sean Ennis
Dallas,TX
Summary
Motivated and driven professional with extensive experience in customer service across diverse industries. Proven track record of managing teams and events while delivering exceptional service. Adept at working both independently and collaboratively, demonstrating strong organizational and communication skills to meet customer and business needs efficiently.
Overview
9
9
years of professional experience
Work History
Fine Dining Server
Jack and Harry's New Orleans Chop House
2024.02 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
Assistant Event Manager
Bell Works
2022.10 - 2024.01
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Assembled creative and innovative event attractions based on internal capabilities.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
Restaurant Server
Gabriella's Italian Steakhouse
2021.10 - 2022.09
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Independent Merchandiser
Various Bands/Artists
2015.11 - 2022.09
- Assured merchandise items arrived to its proper destination.
- Accounted for all funds, inventory and profit sales of the artist.
- Adapted to communicate with people from different countries/cultures.(United States, Canada, UK, Germany, Austria, Spain, Portugal, Poland, Hungary, Netherlands, Norway, Japan, South Korea.)
- Established strong relationships to maintain and support business.
Event Merchandise Staff
The Bright Pursuit
2019.10 - 2021.09
- Traveled both abroad and nationwide to set up and operate the sale of clothing, music, etc. to fans and event attenders.
- Assisted in creating large scale operations of merchandise sales at major festivals, events, concerts, etc.(Rock USA, Governor's Ball, Boston Calling)
- Maintained and lead a team of sellers to adhere to a positive, efficient day/days of event.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored inventory.
Education
High School Diploma -
Raritan High School
Hazlet, NJSkills
- Exceptional customer service
- Detail Oriented
- Time Management
- Customer interaction
- Teamwork and Collaboration
- Fast Learner
- Initiative
Timeline
Fine Dining Server
Jack and Harry's New Orleans Chop House
2024.02 - Current
Assistant Event Manager
Bell Works
2022.10 - 2024.01
Restaurant Server
Gabriella's Italian Steakhouse
2021.10 - 2022.09
Event Merchandise Staff
The Bright Pursuit
2019.10 - 2021.09
Independent Merchandiser
Various Bands/Artists
2015.11 - 2022.09
High School Diploma -
Raritan High School
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