Carlos Silva
Houston ,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Red River Cantina. Proven track record in cash handling and optimizing guest engagement, resulting in increased customer satisfaction. Adept at high-volume dining environments, consistently delivering quality service while maintaining cleanliness standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Gaurd and Grace
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Facilitated an enjoyable dining experience through maintaining order and cleanliness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender
Red River Cantina
08.2020 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Manager
Red River Cantina
04.2020 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
District Manager
Mr.Sombreros
01.2020 - 04.2021
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Bar Server
Los Ramirez
04.2018 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Executed swift delivery of food and drinks while maintaining customer focus.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
Education
Marine Transportation - Marine Engineering
University of California, Los Angeles
Los Angeles, CA06.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- High volume dining
- Sales expertise
- Supply restocking
- Performance improvement
- Beverage preparation
Certification
TABC
FOOD HANDLERS
Languages
Spanish
Native or Bilingual
Timeline
Fine Dining Server
Gaurd and Grace
04.2022 - Current
Bartender
Red River Cantina
08.2020 - 04.2022
Manager
Red River Cantina
04.2020 - 04.2022
District Manager
Mr.Sombreros
01.2020 - 04.2021
Bar Server
Los Ramirez
04.2018 - 04.2020
Marine Transportation - Marine Engineering
University of California, Los Angeles