Denise Romero

*Crafted classic and signature New Orleans-inspired cocktails, maintaining exact flavor profiles that reflect Emerils culinary style.

*Delivered elevated, personable service in a high volume environment inside the MGM grand, consistently exceeding expectations.

*Provided knowledgeable recommendations on cocktails and spirits, wine, and food pairings, enhancing the guest dining experience.

*Handled cash and POS transactions accurately while maintaining a high level of professionalism and efficiency.

• Provides exceptional bar service in a high volume, fast paced sports bar environment, ensuring top tier guest experiences to the gaming patrons as well as the restaurant guests.
• Managed full service bar operations, including mixology, inventory control, cash handling, and opening/closing procedures.
• Built rapport with regular patrons and high limit players, increasing in return visits and boosting beverage sales.
• Maintained current knowledge of gaming regulations, slot machine functionality, and player reward programs to assist guests effectively and ensure compliance with Nevada gaming control board standards.
• Accurately monitored and reported jackpot payouts and machine malfunctions, collaborating with slot techs and floor managers.
• Balanced multiple responsibilities including gaming payouts, POS transactions, and quality customer service, while maintaining a clean and organized bar.

• Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
• Promoted a positive work environment through effective communication and teamwork among colleagues.
• Managed cash handling and casino comp procedures ensuring accurate accounting of daily sales transactions.
• Maintained cleanliness and organization of the bar area, always adhering to health code standards.
• Prepared classic, modern, and unique cocktails for each customer.
• Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
• Increased bar revenue by designing seasonal drink menus that attract new clientele.
• Managed inventory to ensure availability of all necessary ingredients, reducing waste and optimizing costs.
• Built and maintained a high level of rapport with regular customers, contributing to a loyal customer base.
• Enhanced bar revenue by creating signature cocktails that became best-sellers.

• Greeted patrons seated at the bar, provided menus, and memorized or recorded drink and food orders.
• Used POS system to process cash and credit card transactions. Conversed with customers and recommended specials to build rapport and cultivate customer loyalty.
• Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
• Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests.
• Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules.
• Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques.