Ross VanGeffen
Operations Manager
New Roads,LA
Summary
Seasoned Operations Manager and dependable leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges utilizing interpersonal skills, time management and sound judgment.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Operations Manager
New Orleans Fish House Inc.
New Orleans, LA
2022.08 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed and reported on key performance metrics to senior management.
Owner/Operator
Cypress Cleaning Services
New Orleans, LA
2022.08 - 2022.12
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Provided exceptional service for each customer to achieve complete satisfaction.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Performed specialty treatments on stains.
- Promptly responded to inquiries and requests from prospective customers.
Operations Manager/Driver
Colby Service & Supply
New Orleans, LA
2014.01 - 2021.12
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Created and enforced detailed organization processes to increase quality and service standards.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Collaborated with cross-functional teams to align operations with corporate objectives.
Skills
Management information systems
Work flow planning
Supply Chain Management
Supply chain distribution
Strategic planning
Cross-functional communications
Fluent in Spanish
Complex problems analysis
Employee relations and conflict resolution
Natural leader
Superb time management skills
Unsurpassed work ethic
Vendor sourcing
Operations management
Supply chain logistics
Distribution center management
Logistics Management
Timeline
Operations Manager
New Orleans Fish House Inc.
2022.08 - Current
Owner/Operator
Cypress Cleaning Services
2022.08 - 2022.12
Operations Manager/Driver
Colby Service & Supply
2014.01 - 2021.12