Hassan Mohamed
Federal Way,WA
Summary
Dynamic and results-oriented professional with extensive experience in package handling at JBS USA Holdings, showcasing expertise in warehouse safety and team collaboration. Excelled in reducing package damage rates and enhancing team morale, demonstrating exceptional problem-solving abilities and a commitment to workplace efficiency. Proven track record in customer service and security, ensuring high standards of safety and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Package Handler
JBS USA Holdings
07.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Increased team morale with consistent encouragement and recognition for meeting daily targets.
- Preparing empty boxes on ballet for tomorrow’s work
Customer Service Representative
Hormuud Telcom
01.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Security Officer
Hotel Sahafi
01.2018 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
Education
High School Diploma - Business Administration
Ablaal Secondary School
Mogadishu 12.2006
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Packing boxes
- Workplace cleanliness
- Label reading
- Package preparation
Timeline
Package Handler
JBS USA Holdings
07.2024 - Current
Customer Service Representative
Hormuud Telcom
01.2022 - 01.2023
Security Officer
Hotel Sahafi
01.2018 - 01.2021
High School Diploma - Business Administration
Ablaal Secondary School
Similar Profiles
Erika LopezErika Lopez
Quality Control Inspector at JBS USA HoldingsQuality Control Inspector at JBS USA Holdings
Terrance CopesTerrance Copes
Fabrication Supervisor at JBS USA HoldingsFabrication Supervisor at JBS USA Holdings
Clarence SmithClarence Smith
Team Lead at JBS USA HoldingsTeam Lead at JBS USA Holdings