Hassan Sharif

Rolesville,NC

Summary

Detail-oriented IT and Cybersecurity student with CompTIA Security+ and Cisco CCNA certifications. Experienced in troubleshooting Windows and Linux systems, network configuration, and security best practices. Proficient in hardware/software installation and technical support through hands-on coursework and labs. Seeking IT Support, Help Desk, or Cybersecurity role to leverage technical skills and advance professional development.

Overview

years of professional experience

Certification

Work History

Team Member

CAVA

04.2025 - Current

Deliver high-quality frontline customer support in a fast-paced environment by following documented procedures and maintaining consistent service standards
Take ownership of responsibilities, resolve issues efficiently, and communicate clearly with customers and teammates

Hands-on Help Desk Project

Action 1

Home

03.2026 - Current

Configured cloud-based Help Desk ticketing system to replicate real-world IT support workflows
Documented, prioritized, and resolved support tickets based on realistic user scenarios

Participant

Code2College Bootcamp

01.2023 - 01.2024

9-week web programming course covering basic and advanced Python concepts
Developed multiple Python projects using intermediate programming concepts
Participated in workshops focused on time management and communication

Education

Associate Degree - Cybersecurity

Wake Technical Community College

Raleigh, NC

High School Diploma -

Rolesville High School

1099 E Young St, Rolesville, NC 27571

06-2025

Skills

Security & Networking: Authentication & Access Control, Networking Fundamentals, Security Concepts
Systems: Basic Linux & Windows Administration
Programming: Java, Python
Tools & Platforms: Git, Jira, Miro
Other: Software Testing Fundamentals, Version Control
Inventory management

Team collaboration
Process improvement
Adaptability
Help desk tickets
Help desk support
Help desk operations

Websites

github.com/Hassan940800/Hassan940800