Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Hassanatou Balde'

New York,NY

Summary

Seasoned Case Manager with a robust background at Hogar Inc., adept in individualized counseling and patient support. Leveraged active listening and medical records management to enhance client outcomes. Proven track record in community outreach, showcasing a 20% improvement in client progress evaluations. Skilled in fostering collaborative environments and driving significant advancements in client care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

Hogar inc
Far Rockaway, NY
04.2024 - Current
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Conducted home visits to assess the safety of living environments for clients.
  • Developed individualized care plans with input from clients and their families.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.

Residential Aide

BRC Group
Harlem, NY
08.2022 - 05.2024
  • Performed basic first aid when needed or requested.
  • Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans., and ensured that they are followed correctly.
  • Provided emotional support and encouragement to residents facing physical or mental challenges.
  • Helped clients stay happy and healthy by providing mental and emotional support.

Liberian Assistant

Farmingdale State College
Farmingdale, NY
05.2022 - 11.2022
  • Organized and maintained filing systems for documents and records.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Greeted guests and vendors to assist in navigating space.
  • Reserved and managed meeting room availability.

Guest Service Team Leader

Target
Harlem, NY
09.2021 - 03.2022
  • Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
  • Ensured compliance with health and safety regulations as well as company policies and procedures.
  • Analyzed data from guest surveys to identify areas of improvement in the guest service process.
  • Greeted walk-in and phone guests, determining interests and needs.

Tutor

P.s 200
China Town, NY
01.2019 - 02.2020
  • Assisted students in understanding and mastering course material by providing one-on-one instruction.
  • Created a positive learning environment by setting clear expectations for behavior and performance.
  • Assisted with homework assignments as needed.

Tutor

chinese planning council
China Town, NY
02.2018 - 11.2018
  • Prepared and administered tests to assess student understanding of course material.
  • Demonstrated various teaching techniques to engage students in the learning process.
  • Maintained accurate records of student attendance and progress.
  • Organized group activities that allowed students to practice problem-solving skills collaboratively.
  • Encouraged collaboration among peers through group projects or presentations.

Education

Some College (No Degree) - Psychology

Farmingdale State College
Farmingdale, NY

Skills

  • Utilization review
  • Patient support
  • Individualized counseling
  • Medical records management
  • Time management
  • Progress evaluations
  • Documentation and reporting
  • Case management
  • Active listening
  • Community outreach

Certification

  • CPR BLS
  • INFLIGHT Cabin crew training

Accomplishments

  • National Honor Society
  • Geoffrey Canada Renewable scholarship
  • 12th Annual Recipient/Honoree A. Philip Randolph

Timeline

Case Manager

Hogar inc
04.2024 - Current

Residential Aide

BRC Group
08.2022 - 05.2024

Liberian Assistant

Farmingdale State College
05.2022 - 11.2022

Guest Service Team Leader

Target
09.2021 - 03.2022

Tutor

P.s 200
01.2019 - 02.2020

Tutor

chinese planning council
02.2018 - 11.2018

Some College (No Degree) - Psychology

Farmingdale State College

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Hassanatou Balde'