Randi Wirz
Kenai,AK
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
Work History
Case Manager
Hearts And Hands Of Care
Kenai, Alaska
04.2022 - Current
- Working with individuals to help them navigate their wellness journey.
- 2+ years of staffing training and job coaching.
- Working closely with Medicaid & submitting renewals to the state.
- Case planning, which includes scheduling and evaluating medical necessity and appropriate resources.
- Managment of DSP (up to 65 DSPs on my caseload).
- Reviewing timesheets and submitted medicaid notes.
- Admittion of new clients.
- Track and record case information.
- Managed a caseload of 40 clients, providing comprehensive case management services
- Conducted thorough assessments to identify client needs and develop individualized care plans
- Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Provided crisis intervention and emotional support to clients in challenging situations
- Developed strong relationships with local service providers to enhance referral networks
- Demonstrated cultural sensitivity when working with diverse populations
- Liaised between clients/families/communities/agencies/organizations involved in the case management process
- Ensured compliance with agency policies, procedures, regulations, and ethical standards
- Provided ongoing training and supervision for junior case managers
- Monitored program effectiveness through data collection, analysis, and reporting
DSP
Hearts And Hands Of Care
Kenai, AK
04.2019 - 04.2022
- Organized oral medications for clients following dosage and schedule requirements.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to doctors' appointments and social outings.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Contributed to case reviews of client status and progress.
- Helped clients get in and out of beds and wheelchairs.
- Assisted clients with maintaining good personal hygiene.
- Monitored health and well-being of clients and reported significant health changes.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Recorded client status progress and challenges in logbooks and reports.
- Instructed family members on how to provide bedside care.
- Maintained detailed records of services performed on clients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Education
High School Diploma -
Nikiski Middle/High School
Nikiski, AK05-2016
Skills
- Patient support
- Individualized counseling
- Utilization review
- Crisis intervention
- Staff management
- Community outreach
- Resource management
- Conflict resolution
- Problem-solving
- Program development
- Organization and multitasking
- Records management
- Eligibility assessment
- Progress evaluations
- Patient management
- Case documentation
- Clear communication
- Email and telephone etiquette
- Staff education and training
- Empathy and compassion
- Report writing
- Active listening
- Utilization management
- Annual case reviews
- Client relationship management
- Data entry and analysis
- Relationship building
- Goal setting
- Time management
- Documentation and reporting
- Vulnerable population awareness
- Case management
- Stress management
- Positive attitude
- Team collaboration
- Client advocacy
- Decision-making
- Ethical judgment
- HIPAA compliance
- Utilization criteria
Timeline
Case Manager
Hearts And Hands Of Care
04.2022 - Current
DSP
Hearts And Hands Of Care
04.2019 - 04.2022
High School Diploma -
Nikiski Middle/High School