Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Personal Information
FLAG FOOTBALL HEAD COACH / ATHLETE
Languages
Timeline
Generic
Hassani Tatem

Hassani Tatem

Fayetteville,AR

Summary

Citizenship: United States of America & Saint Kitts and Nevis IT professional with 4 years' experience excelling in networking projects, data management, and CSR roles in IT and shipment sectors. Proven success in exceeding targets, leading school campus projects. Skilled in network and helpdesk management. Eager to contribute to [your company's] IT success.

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Technician

Clarence Fitzroy Bryant College
10.2020 - Current
  • Provide swift assistance for hardware, software, and network issues to faculty, staff, and students
  • Conduct regular updates for optimal computer system performance, security, and compatibility
  • Install, configure, and maintain computer hardware and software across departments
  • Assist in network administration, managing user accounts, and implementing security measures
  • Deliver training and create documentation for efficient system usage by staff and faculty
  • Enforce IT security policies, collaborate with IT peers, departments, and units for cohesive operations
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Service Technician

Mac Pennies LTD
03.2019 - 05.2021
  • Provided expert technical support and maintenance for American Express card payment systems
  • Conducted installations, troubleshooting, and repairs of card machines
  • Ensured security and compliance standards were met
  • Collaborated with cross-functional teams for efficient issue resolution
  • Delivered comprehensive technical support and maintenance for computer systems and networks
  • Diagnosed and resolved hardware and software issues
  • Performed installations, upgrades, and routine maintenance
  • Documented troubleshooting procedures for knowledge sharing
  • Delivered exceptional customer service and support
  • Handled inquiries, resolved issues, and provided product guidance
  • Maintained accurate records and collaborated with teams for efficient issue resolution
  • Exceeded performance metrics for outstanding service

Customer Service Representative

Ezone
06.2018 - 10.2019
  • Strong organizational and multitasking abilities, managing multiple shipments and customer inquiries simultaneously
  • Excellent communication skills, both written and verbal, to effectively interact with customers and internal stakeholders
  • Proficiency in utilizing logistics software and systems to track shipments and generate reports
  • Attention to detail and accuracy in documentation and compliance procedures
  • Problem-solving skills to address and resolve logistics issues promptly
  • Knowledge of international trade regulations and customs procedures
  • Ability to thrive in a fast-paced and time-sensitive environment
  • Strong customer service orientation and a commitment to delivering exceptional experiences
  • Team player mentality with the ability to collaborate effectively across departments

IT Technician Intern

Royal Beach Casino
06.2016 - 07.2017
  • Provide assistance to faculty and students with hardware, software, and network issues
  • Assist in routine maintenance and updates of computer systems to ensure optimal performance
  • Install and troubleshoot computer hardware and software as needed across campus
  • Offer training sessions to users and create documentation for efficient system usage
  • Respond to IT helpdesk tickets and provide timely resolutions to user inquiries
  • Collaborate with IT staff and academic departments to support various projects and initiatives

Education

DIploma -

Washington Archibald Highschool
Basseterre ST. Kitts
01.2014

Associate of Information Technology -

Clarence Fitzroy Bryant College
Basseterre ST. Kitts
11.2019

Skills

  • Computer Networking
  • Microsoft Office
  • Computer Repair
  • Network Security
  • Customer Service
  • Technical Support
  • Remote support
  • Operating systems
  • Mobile device management
  • Data recovery
  • Virus removal
  • Virtualization technologies
  • Software installation
  • Information security

Accomplishments

  • Supervised team of 5 staff members.
  • Achieved Projector installation campus wide in community collage in ST.Kitts through effectively helping with .
  • Documented and resolved Tickets which led to administrative staff faculty issues digitally and physically being resolved .
  • Achieved Conference room setup by introducing Interactive projectors and 50 in televisions in to conference room for community collage .
  • Achieved inventory management and incident and issue ticketing by completing ticketing accuracy and efficiency.

Certification

  • CompTIA A+ 1000 - Part 1, 01/01/24
  • CompTIA A+ 1000 - Part 2, 01/01/24

Personal Information

  • United States of America
  • Saint Kitts and Nevis
  • Date of Birth: 10/28/97
  • Gender: Male

FLAG FOOTBALL HEAD COACH / ATHLETE

Successfully led teams to [mention specific achievements, e.g., league championships, playoff appearances, improved win-loss records]. Fostered a positive and supportive team culture, emphasizing both athletic excellence and personal growth. Developed players into well-rounded individuals with strong character, leadership skills, and a commitment to academic success. Successfully recruited and developed top talent, while building strong relationships with players, parents, and the community. Continuously sought professional development to enhance coaching strategies and techniques.

Languages

English
Native or Bilingual

Timeline

IT Technician

Clarence Fitzroy Bryant College
10.2020 - Current

Service Technician

Mac Pennies LTD
03.2019 - 05.2021

Customer Service Representative

Ezone
06.2018 - 10.2019

IT Technician Intern

Royal Beach Casino
06.2016 - 07.2017
  • CompTIA A+ 1000 - Part 1, 01/01/24
  • CompTIA A+ 1000 - Part 2, 01/01/24

DIploma -

Washington Archibald Highschool

Associate of Information Technology -

Clarence Fitzroy Bryant College
Hassani Tatem