HASSAN MOSHOOD JUNIOR
Houston,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Gidibase LLC
03.2019 - Current
- Maintained inventory control for all owned IT equipment on behalf of the Helpdesk Department
- Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory
- Provide IT support to the application management team.
Customer Relations Officer
Oceanic Bank
03.2013 - 11.2015
- Ensuring all other customer needs and enquiries are attended to satisfactorily
- Actively promoted Oceanic products and services to existing and prospective clients to meet individual and branch sales goals
- Received award for the most sales volume among the employees
- Maintain accuracy of information delivered and documented.
IT Support Engineer
Triotech Communications
03.2010 - 11.2013
- Ensured network, system and data availability and integrity through preventative
- Assisted employees with Microsoft Outlook setup, migration and troubleshooting
- Coordinated workflow to ensure effective overall operations in the department
- 1
Education
Master of Business Administration - Finance Management & Investment
Lincoln University
Oakland, CAB.Sc. - Business Education
Lagos State University
Skills
- TECHNICAL SKILLS
- Technical Support: Google workspace, application support, asset management, system upgrades, slack, AV equipment, ticketing
- Platform: MacOS, Windows, Chromebook, Linux, AWS
- Cloud Computing: EC2, Security group, S3, Autoscaling, RDS, IAM,Virtual Private Network (VPC) and Load balancer
- LAN and WAN Assessment
- Onsite Instruction
- Organizational Skills
- Adobe Flash
- Responding to Technical Questions
- Issue Troubleshooting
- Apple IOS
Certification
Google IT SUPPORT
AWS Cloud Foundations
Timeline
IT Support Engineer
Gidibase LLC
03.2019 - Current
Customer Relations Officer
Oceanic Bank
03.2013 - 11.2015
IT Support Engineer
Triotech Communications
03.2010 - 11.2013
Master of Business Administration - Finance Management & Investment
Lincoln University
B.Sc. - Business Education
Lagos State University
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