Hasti Dehdashti
St. Petersburg
Summary
Account Manager with 5+ years driving retention and expansion at ResidentRadius (DepositCloud), a B2B SaaS company serving multifamily property management - and an existing Entrata partner. Deep domain knowledge across leasing, payments, and resident communication workflows, plus direct familiarity with the Entrata platform from the partnership side. Track record of 93% client retention, 18% churn reduction, and consultative account growth, plus the GTM operations foundation to forecast accurately and partner cross-functionally with Implementation, Support, and Sales.
Overview
8
8
years of professional experience
Work History
Account Manager
ResidentRadius (DepositCloud)
Tampa (remote)
09.2021 - Current
- Manage portfolio of multifamily property management clients across the full post-sale lifecycle - kickoff, onboarding, QBRs, renewal, and expansion.
- Achieved 93% client retention rate within 12 months by proactively identifying churn risks and improving service-delivery touchpoints.
- Reduced churn by 18% through tailored account reviews and customer success plans aligned to client business goals.
- Identified and qualified top-of-funnel opportunities by researching customer pain points, supporting conversion goals across the Sales team.
- Own GTM operations for the post-sale team: build Salesforce dashboards, design renewal workflows, and maintain CRM hygiene across the book of business.
- Maintain detailed records and accurate revenue forecasts in Salesforce to support executive decision-making.
- Collaborate with Product and Strategy teams to tailor outreach messaging, boosting reply rates and accelerating lead qualification.
- B2B SaaS company serving multifamily property management - and an existing Entrata partner.
Marketing & Sales Coordinator
Lavashak Lovers
Remote
03.2021 - 09.2021
- Executed targeted outbound campaigns using CRM tools, increasing lead engagement by 30% within 3 months through optimized follow-up strategies.
- Coached sales team on goal setting and resource planning, resulting in a 25% increase in qualified leads.
- Enhanced customer satisfaction by building strong relationships with repeat buyers, resulting in a 20% increase in retention within 6 months.
- Conducted user testing to identify and resolve product issues, enhancing customer satisfaction and aligning product-market fit.
Customer Success Specialist
ResidentRadius
Tampa
01.2021 - 09.2021
- Reduced churn rates by 18% within 3 months by using CRM data to proactively address client needs and refine support strategies.
- Managed inbound volume of 100+ support tickets per week, improving NPS by 22% through fast, solution-oriented responses.
- Trained and onboarded new team members, enhancing workflow efficiency and enabling scalable client service delivery.
- Collaborated with developers on ResidentRadius's website and app design, optimizing user experience and performance.
International Procurement & Logistics Assistant
Shakhe Zeytoon Lian
Kuala Lumpur
05.2018 - 02.2021
- Negotiated pricing and coordinated delivery timelines to ensure compliance with technical specifications and quality standards across B2B transactions, enhancing overall procurement effectiveness.
- Streamlined purchasing operations by communicating directly with international vendors and internal stakeholders, contributing to reduced lead times.
- Developed strong relationships with key referral sources, resulting in a 12% increase in referrals over a one-year period.
- Initiated two key partnerships that drove 18% revenue growth, strengthening business relationships and expanding market reach.
Education
Cambridge International A-Levels - Business & Information Technology
Sayfol International School
Kuala Lumpur, MalaysiaCambridge International O-Levels - Mathematics & Computer Science
Sayfol International School
Kuala Lumpur, MalaysiaSkills
- Account Management & Retention
- Customer Onboarding
- Renewals & Expansion
- Quarterly Business Reviews
- Cross-functional Collaboration
- Customer Health Tracking
- Salesforce management
- Data management
- Performance analytics
- Renewal workflow design
- Revenue forecasting
- HubSpot
- LinkedIn Sales Navigator
- Client outreach
- Opportunity assessment
- Upsell / cross-sell
- Stakeholder management
- Negotiation
- Storytelling
Websites
Additional Information
Toastmasters International - Active member; public speaking & storytelling, Ongoing learning in SaaS sales, outbound strategy, and GTM tools (Pavilion, Replit, and industry resources), Community: organizing local sports events, volunteering at women's shelters and homeless shelters, city clean-up efforts
Core Skills
Account Management & Retention, Customer Onboarding, Renewals & Expansion, Quarterly Business Reviews, Cross-functional Collaboration, Customer Health Tracking, Salesforce administration, CRM hygiene & data ops, Dashboard & report building, Renewal workflow design, Pipeline forecasting, HubSpot, LinkedIn Sales Navigator, Outbound prospecting, Lead qualification, Upsell / cross-sell, Stakeholder management, Negotiation, Storytelling (Toastmasters member)
Timeline
Account Manager
ResidentRadius (DepositCloud)
09.2021 - Current
Marketing & Sales Coordinator
Lavashak Lovers
03.2021 - 09.2021
Customer Success Specialist
ResidentRadius
01.2021 - 09.2021
International Procurement & Logistics Assistant
Shakhe Zeytoon Lian
05.2018 - 02.2021
Cambridge International A-Levels - Business & Information Technology
Sayfol International School
Cambridge International O-Levels - Mathematics & Computer Science
Sayfol International School