Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demetrius Dokos

Salt Lake City

Summary

I'm a dedicated and adaptable professional with over 10 years of experience across account management, customer service, sales, and operations. Most recently, I managed a $12 million public sector portfolio at Verizon, helping government and enterprise clients find smart solutions to complex challenges. I'm passionate about building strong relationships, solving problems with data, insight, and making sure customers feel supported every step of the way. Whether I’m working with clients, mentoring teammates, or digging into account strategy, I bring a strong work ethic, a collaborative mindset, and a drive to deliver great results.

Overview

10
10
years of professional experience

Work History

Public Sector Account Manager

Verizon Wireless
West Valley City
01.2019 - 01.2025
  • Managed a 12 million dollar annual revenue account portfolio, driving customer retention and revenue growth through strategic relationship management.
  • Acted as a trusted advisor to enterprise clients, identifying business needs and delivering tailored solutions to optimize their Verizon wireless services.
  • Leveraged Salesforce and Microsoft Office tools for account analysis, QBR generation, and proactive Strategic Action Plans created to enhance customer engagement.
  • Led customer enablement initiatives, increasing adoption of Verizon’s digital tools and self-service platforms to improve efficiency.
  • Collaborated cross functionally with sales, IT, contract management, and financial service teams to ensure seamless service delivery, resolve complex challenges, and drive business expansion.
  • Utilized data driven results to proactively address customer needs, optimize account performance, and implement strategies that reduced churn.
  • Managed multiple projects within assigned accounts, ensuring smooth execution and continuous service improvements.
  • Delivered exceptional customer service, effectively handling escalations, facilitating de-escalation strategies, and strengthening long-term client relationships.
  • Promoted to oversee state and government accounts, expanding responsibilities and further contributing to the growth and success of Verizon’s enterprise portfolio.

Prep Chef

Gourmandise
Salt Lake City
07.2022 - 09.2023
  • Prepared and portioned ingredients daily to ensure a smooth and efficient kitchen operation.
  • Assisted chefs with cooking, plating, and presentation of dishes while maintaining high food quality standards.
  • Followed precise recipes and preparation techniques to uphold the restaurant’s consistency and reputation.
  • Maintained a clean and organized workstation, adhering to all food safety and sanitation regulations.
  • Managed inventory, monitored ingredient freshness, and coordinated restocking to minimize waste.
  • Worked in a fast-paced environment, efficiently handling multiple tasks during peak hours.
  • Assisted in training new kitchen employees, sharing best practices and kitchen safety protocols.

Sales Representative

Clearlink
Salt Lake City
01.2018 - 01.2019
  • Sold CenturyLink phone and internet services, DirecTV satellite TV, and generated sales leads for partner companies like Vivint Home Security and HughesNet.
  • Consistently met and exceeded sales targets, contributing to company growth and customer satisfaction.
  • Recognized for outstanding performance and selected to mentor new hires, helping them develop sales skills and product knowledge.
  • Built strong rapport with customers, providing tailored solutions to meet their needs.
  • Utilized CRM tools to track sales progress, manage leads, and ensure follow-up with potential clients.

Assistant Manager

Brookstone
Salt Lake City
06.2017 - 08.2018
  • Managed daily store operations, including staffing, inventory, and financial transactions.
  • Provided excellent customer service to travelers, assisting with purchases of clothing, electronics, and travel essentials.
  • Monitored sales performance, reviewing reports to meet quotas and drive growth.
  • Ensured shelves were stocked and merchandise was well presented for customers.
  • Trained and supervised staff, helping improve team performance and customer satisfaction.
  • Maintained a clean, organized store environment, meeting company standards.
  • Managed cash handling responsibilities, including accounting for money in the safe and tills at the end of each shift.

Lead Night Supervisor

Boar’s Head Deli / Seattle’s Best Coffee
Salt Lake City
07.2015 - 08.2017
  • Provided excellent customer service while preparing and serving a variety of food and coffee.
  • Supervised both the coffee shop and deli, managing operations and ensuring smooth service during high-demand hours.
  • Led the night crew, overseeing food prep, proper storage, and compliance with food safety standards.
  • Managed cash handling responsibilities, including accounting for money in the safe and tills at the end of each shift.
  • Maintained a clean and organized restaurant, ensuring equipment and facilities met hygiene and operational standards.
  • Oversaw staffing schedules based on business needs, and ensured the team was properly trained and supported.
  • Managed paperwork and food orders, ensuring inventory was stocked and operations ran smoothly.

Education

High School Diploma -

Salt Lake Center for Science Education
Salt Lake City, UT
06.2016

Skills

  • Customer Relationship Management
  • Account Management & Retention
  • Sales & Lead Generation
  • Data Analysis & Reporting
  • Strategic Planning & Execution
  • Project Management
  • Digital Tools & Self-Service Platforms Enablement
  • Problem-Solving & Conflict Resolution
  • Team Leadership & Staff Training
  • Food Safety & Compliance
  • Strong Written & Verbal Communication
  • Customer retention
  • Data analysis
  • Account management
  • Project management

Timeline

Prep Chef

Gourmandise
07.2022 - 09.2023

Public Sector Account Manager

Verizon Wireless
01.2019 - 01.2025

Sales Representative

Clearlink
01.2018 - 01.2019

Assistant Manager

Brookstone
06.2017 - 08.2018

Lead Night Supervisor

Boar’s Head Deli / Seattle’s Best Coffee
07.2015 - 08.2017

High School Diploma -

Salt Lake Center for Science Education

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Demetrius Dokos