Phillip Gaines Jr.
Gainesville,GA
Summary
Results-driven Territory Manager - Sales and Service experienced in managing public sector accounts and driving new business development. Achieved revenue growth and enhanced service delivery through strategic account management and client-focused solutions. Focused on leveraging relationships with key decision-makers to support team success and advance organizational objectives.
Overview
13
13
years of professional experience
Work History
Public Sector Account Manager
MSC Industrial Supply
Atlanta, USA
01.2023 - Current
- Managed client accounts and maintained strong relationships across diverse industries.
- Coordinated product orders and ensured timely delivery to meet customer needs.
- Conducted regular business reviews to assess account performance and growth opportunities.
- Utilized CRM software to track account activity and manage client communications effectively.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Onboarded new team members to integrate into organization.
Business Development Manager
Kipper Tool Company
Gainesville, USA
01.2018 - 01.2023
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed and implemented pricing structures that aligned firm objectives with customer targets.
- Coordinated strategies to achieve marketing objectives and enhance long-term profitability.
- Worked with existing customers to increase purchases of products and services.
- Collaborated with existing customers to drive increased purchases of products and services.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Drove 38% increase in sales over two years, enhancing overall company revenue.
- Secured 40% success rate in government bids by optimizing proposal processes and outreach efforts.
Customer Service Representative
Kipper Tool Company
Gainesville, USA
08.2017 - 01.2018
- Provided primary customer support to internal and external customers.
- Delivered primary support to internal and external customers, ensuring timely resolution of inquiries.
- Answered customer calls promptly, minimizing on-hold wait times and enhancing customer experience.
- Recommended products to customers, clearly explaining features to assist in informed decision-making.
- Recommended products to customers, thoroughly explaining details.
Invoicing Clerk
Kipper Tool Company
Gainesville, USA
08.2017 - 01.2018
- Followed up on invoicing status to maintain timely payments. to generate accurate month-end financial metrics.
- Monitored outstanding invoices and performed collections duties.
- Monitored outstanding invoices and executed collections processes to ensure timely payments.
- Executed billing tasks to support efficient financial operations. to support financial operations. and recorded information in company databases.
Paint Department Sales Associate
Home Depot
Carrollton, USA
06.2013 - 01.2017
- Mixed paint colors to create custom blends that met customer specifications.
- Provided tailored product recommendations to customers for successful DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Organized and maintained stock shelves to ensure product accessibility and visual appeal.
Education
Bachelor of Science - Psychology
University of West Georgia
Carrollton, GASkills
- Client Relations
- Contract negotiation
- New Business Development
- Strategic planning
- Market Analysis
- Marketing
- Team Collaboration
- Written communication
Timeline
Public Sector Account Manager
MSC Industrial Supply
01.2023 - Current
Business Development Manager
Kipper Tool Company
01.2018 - 01.2023
Customer Service Representative
Kipper Tool Company
08.2017 - 01.2018
Invoicing Clerk
Kipper Tool Company
08.2017 - 01.2018
Paint Department Sales Associate
Home Depot
06.2013 - 01.2017
Bachelor of Science - Psychology
University of West Georgia