Haswan Soaby
Doha,Qatar
Summary
Dedicated and results-driven professional with a strong commitment to excellence across all levels. Proven ability to thrive under pressure while consistently meeting tight deadlines. Demonstrates high accountability and ownership in all tasks, coupled with effective decision-making skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Agent
Qatar Airways Group
Doha, Qatar
09.2024 - Current
Premium Desk
- Handled customer inquiries via phone and email customer inquiries via phone and email effectively.
- Coordinated with team members to streamline service processes.
- Collaborated with other departments to enhance overall customer experience.
- Collaborated with other departments to ensure efficient resolution of any escalated issues.
Frequent Flyer Programme:
- Handle Premium members and VIP queries related to FFP.
- Liaise with Oneworld and partner affiliates for QR members' requests.
Customer Service Representative
Qatar Airways Group
Doha, Qatar
12.2023 - 09.2024
Premium Desk
Customer Service Representative
Qatar Airways Group
Doha , Qatar
12.2021 - 12.2023
Sales Administration Manager
go Fluent Ltd
Quatre Bornes, Mauritius
04.2020 - 11.2021
Sales Coordinator
go Fluent Ltd
Quatre Bornes, Mauritius
08.2019 - 04.2020
Team Leader
Talenteum Ltd
Quatre Bornes, Mauritius
07.2018 - 07.2019
Back Office Administrator
Outremer Ltd
Ebene, Mauritius
10.2015 - 06.2018
Customer Service Representative
Outremer Ltd
Ebene, Mauritius
01.2015 - 09.2015
Education
High School Diploma -
Floreal SSS
Mauritius11-2011
Skills
- Customer relationship management
- Effective communication
- Conflict resolution
- Time management
- Problem solving
- Active listening
- Escalation management
- Cross-department collaboration
- Negotiation
- Member account management
- Adaptability and flexibility
Languages
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Certification
- Basic Amadeus Reservations and Ticketing
- Fares and Ticketing Advanced
- Frequent Flyer Programme specialist
- First Aid at work
- Oneworld Alliance Products and Fare
Timeline
Senior Customer Service Agent
Qatar Airways Group
09.2024 - Current
Customer Service Representative
Qatar Airways Group
12.2023 - 09.2024
Customer Service Representative
Qatar Airways Group
12.2021 - 12.2023
Sales Administration Manager
go Fluent Ltd
04.2020 - 11.2021
Sales Coordinator
go Fluent Ltd
08.2019 - 04.2020
Team Leader
Talenteum Ltd
07.2018 - 07.2019
Back Office Administrator
Outremer Ltd
10.2015 - 06.2018
Customer Service Representative
Outremer Ltd
01.2015 - 09.2015
High School Diploma -
Floreal SSS
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