Hataiwan Kittirungrojkul
Chicago,IL
Summary
Energetic and customer-focused hospitality professional with a Master’s degree in Business Administration and extensive experience in front office operations. Proven ability to deliver exceptional guest services, manage front desk operations, and ensure smooth hotel operations. Seeking to leverage my skills and passion for hospitality to contribute to a dynamic hotel team and enhance guest experiences.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Sushi Taku
01.2021 - Current
- Oversee daily restaurant operations, ensuring a high standard of customer service and satisfaction.
- Develop and implement marketing strategies to increase customer engagement and sales.
- Manage staff, including hiring, training, scheduling, and performance evaluation.
- Ensure compliance with health and safety regulations.
- Plan and execute events and promotions to drive revenue growth.
- Handle customer complaints and resolve operational challenges effectively.
Baggage Service Agent (Internship)
Bangkok Flight Service
10.2016 - 12.2019
- Managed baggage claim forms and coordinated repairs for damaged baggage.
- Tracked and updated passengers on the status of missing and delayed baggage.
- Coordinated delivery arrangements with baggage service companies.
Assistant Office Manager
Monroe Consulting Group
12.2016 - 06.2019
- Recruited internal junior positions and managed job advertisements.
- Prepared HR monthly reports and updated personnel data.
- Handled onboarding and offboarding processes.
- Managed office supplies and organized employee events.
- Ensured quality assurance for placements.
Secretary Functions - Supported Managing Director with confidential inquiries.
- Handled travel arrangements and expense forms.
- Prepared and distributed reports and documents.
Passenger Service Agent (Internship)
Bangkok Flight Service
08.2016 - 10.2016
- Performed check-in procedures for both domestic and international flights.
- Prepared flight documents and provided flight information to passengers.
- Assisted VIP and rushed passengers to boarding gates.
Welcomer and Crew Coordinator (Front Office Agent)
The Grand Fourwings Hotel
05.2016 - 08.2016
- Warmly welcomed all visitors and maintained a tidy front desk.
- Handled incoming phone calls and provided information about local attractions and transportation.
- Assisted airline crews with check-ins and other needs.
Product Consultant (Part-time)
Market Connection Asia Co., Ltd
05.2014 - 04.2015
- Checked stock and prepared products for sale.
- Introduced products to customers and drove sales.
- Analyzed customer feedback to suggest promotions and increase sales.
Education
Associate Degree - Marketing
Midwestern Career College
Chicago, ILMaster’s Degree - Business Administration
Concordia University
Chicago, IL08.2021
Skills
Marketing Skills:
- Content Creation: Engaging content for blogs, social media, and email campaigns
- Analytics: Google Analytics for tracking and analyzing campaign performance
- Market Research: Gathering and analyzing market data for strategy development
- Brand Management: Consistent brand positioning and messaging
- CRM: Managing customer data and interactions with CRM software
- Advertising: Online and offline advertising campaign experience
Restaurant Management Skills:
- Customer Service: Ensuring a positive dining experience for guests
- Operations Management: Overseeing daily restaurant operations and staff management
- Staff Management: Hiring, training, scheduling, and performance evaluation
- Problem-Solving: Handling customer complaints and operational challenges
- Health and Safety Compliance: Knowledge of food safety regulations
- Menu Planning: Developing and pricing menu items
- POS Systems: Proficiency in order processing and management
- Event Planning: Organizing and managing events and promotions
- Leadership: Motivating and guiding the restaurant team
Timeline
Restaurant Manager
Sushi Taku
01.2021 - Current
Assistant Office Manager
Monroe Consulting Group
12.2016 - 06.2019
Baggage Service Agent (Internship)
Bangkok Flight Service
10.2016 - 12.2019
Passenger Service Agent (Internship)
Bangkok Flight Service
08.2016 - 10.2016
Welcomer and Crew Coordinator (Front Office Agent)
The Grand Fourwings Hotel
05.2016 - 08.2016
Product Consultant (Part-time)
Market Connection Asia Co., Ltd
05.2014 - 04.2015
Associate Degree - Marketing
Midwestern Career College
Master’s Degree - Business Administration
Concordia University
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