Hatcher Swanson
Madison,MS
Summary
Recent graduate with foundational knowledge in electrical linework and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Automotive Glass Technician
Venable Glass Services
04.2024 - 08.2024
- Collaborated with team members on large-scale projects, ensuring timely completion and high-quality results.
- Completed emergency glass repair services quickly while maintaining high-quality results, minimizing downtime for clients.
- Provided exceptional customer service, addressing client concerns promptly and professionally throughout the entire process.
- Enhanced team morale by fostering a positive work environment and promoting collaboration among fellow technicians.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
Reefer Technician
Southern States Utilities
08.2022 - 02.2024
- Assisted in cost reduction initiatives for clients, suggesting alternative repair solutions and maintenance plans that align with their budget constraints.
- Conducted quality control checks after each repair job to ensure proper functioning of all components before returning units back into service.
- Strengthened client relationships by providing outstanding customer service, addressing inquiries professionally and offering expert advice based on their specific needs.
- Maximized customer satisfaction by resolving technical issues promptly and providing professional service recommendations.
- Maintained detailed records of completed jobs, enabling accurate tracking of work history and invoicing information.
- Contributed to a safe work environment by adhering to safety guidelines during repair tasks and equipment handling procedures.
- Improved equipment lifespan by performing regular preventive maintenance tasks on reefer units.
- Performed predictive, preventive, and corrective maintenance on diverse systems.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
Education
Associate of Applied Science - Utility Lineman Program
East Mississippi Community College
Scooba, MS12-2024
Skills
- Safety procedures adherence
- Adaptable to change
- Teamwork and collaboration
- Reliability
- Adaptability and flexibility
- Self motivation
- Safety inspection
- Technical understanding
Certification
- OSHA Certification
- Basic Life Support Certification (BLS)
- Forklift Certification
- Commercial Drivers License Class A
Timeline
Automotive Glass Technician
Venable Glass Services
04.2024 - 08.2024
Reefer Technician
Southern States Utilities
08.2022 - 02.2024
Associate of Applied Science - Utility Lineman Program
East Mississippi Community College
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