Hatem Moussa
New Jersey,USA
Summary
Results oriented Sales Enablement Manager recognized for scaling teams and enhancing sales performance across North America. Drove significant revenue growth by implementing structured onboarding, upskilling initiatives, and aligning enablement strategies with executive objectives. Expertise in using data analysis to optimize training programs and improve conversion rates.
Overview
7
7
years of professional experience
Work History
Sales and Revenue Enablement Manager
CharterUP
New York, USA
11.2022 - Current
- Designed and launched the company's first end to end revenue enablement infrastructure, scaling the sales organization from fewer than 10 reps to a multi-tiered team of 60+ across the US and Canada.
- Collaborate with executive leadership to align all enablement initiatives directly with revenue goals, ensuring training investments translated to measurable business outcomes.
- Develop and deploy ongoing upskilling curricula and manager coaching frameworks, elevating both individual rep performance and front line leadership effectiveness across a 60+ person organization.
- Built a comprehensive 6-week structured onboarding program covering certification, skills assessments, and milestone based progression, significantly reducing ramp time and improving new hire retention and early productivity.
- Partner cross-functionally with Marketing, Service Operations, and Product to align field messaging with active campaigns, established real-time feedback loop between sales and product development, and improved lead quality, close rates, and customer retention.
- Conduct sales performance analysis to identify skill gaps and trends, optimized rep effectiveness, and used data insights to implement targeted coaching interventions, driving improvements in conversion rates and team output.
- Standardized sales playbooks and messaging across organization, ensuring consistent approach and minimizing reliance on institutional knowledge during team expansion.
- Lead successful rollout of new CRM tools, driving team adoption, improving pipeline visibility, and enhancing forecasting accuracy
- Championed adoption of AI-powered tools to build and run a structured QA program, improving the quality and consistency of performance data, coaching precision, and data-driven decision-making across revenue.
Account Manager/Customer Success Manager
CharterUP
New York, USA
11.2021 - 11.2022
- Consistently exceeded performance targets, earning recognition and promotion into the company's inaugural enablement role within one year.
- Managed portfolio of accounts focused on retention and customer satisfaction, developing familiarity with CharterUP marketplace model that informed enablement program design.
- Collaborated with CEO to create structured framework of best practices for Account Managers to emulate.
Territory Account Executive
ONEPLUS
New York, USA
04.2019 - 05.2020
- Excelled in driving overall sales performance for all of North New Jersey, consistently finishing at the top of Northeast sales, month over month.
- Cultivated and maintained professional business relations with territory accounts, enhancing customer loyalty and satisfaction.
- Spearheaded weekly, district-wide conference calls to share best practices and analyze sales performance, driving continuous improvement across the district.
- Hosted seminars on device lineup and conducted statewide training sessions for up to 50 managers, improving product knowledge and sales effectiveness.
- Participated actively in national promotional trips to boost out of market sales, often serving as the face of the brand.
- Promoted consumer awareness, product brand preference, and product mind share for OnePlus.
- Supervised 95 retail locations, working directly with staff and leadership to ensure proper merchandising and inventory procedures.
- Facilitated and maintained a healthy turnover rate, ensuring any issues or complaints were handled in a timely manner for maximum impact.
Education
Bachelor of Arts - English
St. John's University
Staten Island, NY01-2011
Skills
- Revenue enablement
- Sales enablement
- Sales methodologies
- CRM tools
- Data analysis
- Performance metrics
- Customer relationship management
- Market strategy
- Coaching and mentoring
- Staff training and development
Timeline
Sales and Revenue Enablement Manager
CharterUP
11.2022 - Current
Account Manager/Customer Success Manager
CharterUP
11.2021 - 11.2022
Territory Account Executive
ONEPLUS
04.2019 - 05.2020
Bachelor of Arts - English
St. John's University