Hathairat Jenny Francis
Edmond,OK
Summary
Dynamic retail leader with extensive experience at Loft, excelling in customer service and team development. Proven track record in driving sales through effective merchandising and inventory management. Skilled in training and mentoring staff, enhancing performance and satisfaction. Recognized for resolving customer issues promptly, fostering loyalty and engagement.
Overview
26
26
years of professional experience
Work History
Store Manager
Loft.
Oklahoma City, OK
06.2021 - 07.2026
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored team members to enhance customer-focused service delivery.
- Analyzed sales data to identify trends and optimize product placement.
- Managed inventory levels, coordinating stock replenishment to maximize sales opportunities.
- Developed promotional strategies to enhance customer engagement and drive foot traffic.
- Implemented visual merchandising standards, enhancing store presentation and appeal.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Collaborated with cross-functional teams to execute store initiatives effectively.
Store Co-Manager
Talbos
Oklahoma City, OK
07.2011 - 10.2020
- Oversaw daily store operations, ensuring optimal customer service and satisfaction.
- Developed and implemented training programs for staff to enhance product knowledge and service skills.
- Managed inventory control systems, reducing shrinkage through effective stock management strategies.
- Analyzed sales data to identify trends, driving targeted marketing initiatives and promotional activities.
- Collaborated with team members to maintain high standards of store presentation and merchandising.
- Led recruitment efforts, selecting and onboarding top talent to strengthen store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Recommended quality workers to increase company's productivity and profitability.
- Oversaw visual merchandising standards for the store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
Store Manager
Avenue Stores
Oklahoma City, OK
05.2005 - 05.2009
- Trained and mentored staff, promoting a customer-focused environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager
Forever 21
Seattle, WA
05.2000 - 11.2004
- Supervised daily operations to ensure efficient store functionality and compliance with company policies.
- Trained and mentored team members to enhance performance and improve customer service standards.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Coordinated promotional events to boost store visibility and drive customer engagement.
- Managed cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Assisted in developing training materials to support onboarding of new hires effectively.
- Collaborated with cross-functional teams to optimize merchandise presentation and visual displays.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
No Degree - Marketing
South Seattle Community College
Seattle, WASkills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Team leadership
Friendly and positive
Team leadership and coaching
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Inventory control
Recruitment and hiring
Timeline
Store Manager
Loft.
06.2021 - 07.2026
Store Co-Manager
Talbos
07.2011 - 10.2020
Store Manager
Avenue Stores
05.2005 - 05.2009
Assistant Manager
Forever 21
05.2000 - 11.2004
No Degree - Marketing
South Seattle Community College