Hattie Alexander
Leander,TX
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
3
3
years of professional experience
Work History
Lot Supervisor
LAZ Parking
Cedar Park, Texas
01.2024 - Current
- Developed and implemented effective lot management strategies to ensure smooth operations.
- Monitored gates during ingress and egress to be available if help is needed.
- Conducted regular inspections of lot areas to identify potential safety hazards and take preventive measures.
- Maintained the well-being of employees by providing cold water, cooling towels, electrolyte drinks, ponchos, and coats when needed.
- Supervised a team of attendants to ensure proper customer service standards were met.
- Drafted reports on daily activities at the lot and submitted them to senior management for review.
- Assessed staffing requirements based on peak hours traffic flow and planned accordingly for adequate staff coverage during those times.
- Trained new employees regarding safe driving practices when operating vehicles inside the lot.
Sales Floor Associate
McCoy’s Building Supply
Liberty Hill, Texas
04.2023 - 02.2024
- Greeted customers upon entering store and provided assistance in locating desired items.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Implemented effective visual merchandising strategies to maximize sales potential of products on display.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
Head Cashier
The Home Depot Inc
Marble Falls, Texas
08.2021 - 04.2023
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
Education
High School Diploma -
Marble Falls High School
Marble Falls, Texas05-2022
Skills
- Employee Scheduling
- Lot management
- Safety Procedures
- Transaction Processing
- Data Entry
- Financial records oversight
- Dependability
- Drawer balancing
- Loss Prevention
- Cashier supervision
- Refunds and exchanges
- Customer Service Management
- Shift Scheduling
- Stock management
- Training and coaching
- Equipment Troubleshooting
- Price verification and adjustments
- New Hire Training
- Returns processing
- Punctual and Reliable
- Cash handling expertise
- Punctuality
- POS System proficiency
- Task Delegation
- Store Opening and Closing
- Multi-tasking skill
- Hard-working
- Time management strength
Timeline
Lot Supervisor
LAZ Parking
01.2024 - Current
Sales Floor Associate
McCoy’s Building Supply
04.2023 - 02.2024
Head Cashier
The Home Depot Inc
08.2021 - 04.2023
High School Diploma -
Marble Falls High School