Scott Hernsberger
Temple
Summary
Dynamic professional with proven expertise in customer service, lot management, and inventory oversight. Committed to enhancing customer satisfaction and operational efficiency through effective communication and swift problem resolution.
Overview
9
9
years of professional experience
Work History
Shed Expert/Lot Supervisor
United Portable Buildings
Liberty Hill, TX
01.2023 - 03.2026
- Enhanced customer satisfaction through prompt assistance, clear communication, and professional demeanor.
- Maintained a professional appearance and demeanor at all times, serving as a positive representation of the company to customers and visitors.
- Collaborated with sales and service teams to ensure smooth operations and increased overall efficiency.
- Conducted regular inspections of the lot to assess cleanliness and organization, taking necessary actions to maintain high standards.
- Supervised lot operations, ensuring adherence to safety protocols and quality standards.
- Conducted regular inspections of lot conditions, identifying maintenance needs to uphold service standards.
- Collaborated with management to strategize resource allocation for peak operational performance.
- Supported sales efforts by maintaining an organized lot that showcased available inventory effectively.
Server
Pignettis Italian Resturaunt
Temple, TX
12.2019 - 05.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing dining experience.
- Trained new staff on menu items, service protocols, and restaurant policies to ensure consistency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Implemented upselling techniques that contributed to increased sales revenue during shifts.
- Resolved customer complaints diplomatically, ensuring positive outcomes and repeat business opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Restaurant Bar Manager
Deadfish Grill
Belton, TX
03.2018 - 12.2019
- Supervised daily bar operations, ensuring consistent quality and service standards.
- Trained and mentored staff on beverage preparation, enhancing team efficiency and product knowledge.
- Developed innovative cocktail menu, increasing customer engagement and satisfaction.
- Managed inventory levels, streamlining supply ordering processes to reduce waste and costs.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
Server
Satellite Bistro
Austin, TX
07.2017 - 03.2018
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales significantly by upselling higher-end products to customers.
- Managed food and beverage orders efficiently, minimizing wait times and enhancing dining experience.
- Trained new staff on menu items, service protocols, and restaurant policies to ensure consistency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Fence and Deck Installer
Patriot Fence Company
Austin, TX
02.2017 - 07.2017
- Installed fencing systems according to project specifications and industry standards.
- Operated power tools and equipment to ensure precise installations.
- Collaborated with team members to streamline installation processes and improve efficiency.
- Conducted site assessments to determine optimal fence placement and materials needed.
- Resolved customer inquiries related to fence options and installation timelines.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
Education
High School Diploma -
Coronado High School
El Paso, TXSkills
- Employee scheduling
- Adaptability
- Inventory management
- Customer service
- Lot management
- Hospitality and accommodation
- Multitasking
- Excellent communication
- Interpersonal communication
- Professional demeanor
Timeline
Shed Expert/Lot Supervisor
United Portable Buildings
01.2023 - 03.2026
Server
Pignettis Italian Resturaunt
12.2019 - 05.2023
Restaurant Bar Manager
Deadfish Grill
03.2018 - 12.2019
Server
Satellite Bistro
07.2017 - 03.2018
Fence and Deck Installer
Patriot Fence Company
02.2017 - 07.2017
High School Diploma -
Coronado High School