Summary
Overview
Work History
Education
Skills
Timeline
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Hattie Burns

Summary

Results-driven Kinesiology student with a passion for becoming a Physical Therapy Assistant. Diverse background as a Therapeutic Health Technician and Administrative professional with over 10 years of experience. Committed to providing exceptional care and support to patients, actively pursuing professional growth and development opportunities.

Overview

17
17
years of professional experience

Work History

Secretary

The Spa
04.2021 - Current
  • Optimized daily time utilization for twelve employees through schedule management
  • Led coordination of appointment schedules, oversaw client check-ins & outs, & propelled product sales by 20% using Vagaro Pro & Elite Software
  • Implemented new scheduling software, leading to a 30% increase in efficiency
  • Minimized significant wastage by effectively managing back stock levels of office supplies inventory using barcode scanners, inventory management software, & Excel spreadsheets

Administrative Assistant

Brite Electric
10.2016 - 10.2020
  • Crafted, reviewed, & processed fifteen business proposals weekly utilizing Microsoft Office, Proposal software, & Google Docs
  • Improved calendar of work assignments for the Owner of four businesses to ensure deadlines were met.
  • Facilitated seamless project & service call scheduling to mitigate conflicts, resulting in a 30% reduction in scheduling clashes, utilizing MS Project for efficient coordination
  • Designed blueprints using AutoCAD & expedited approval of building projects for City & County agencies

Accounts Receivable Specialist

Foster Farms
04.2015 - 07.2016
  • Streamlined payment processing timelines by overseeing daily customer payments via SAP, managing electronic deposit invoices (EDI), & supervising Lockbox, ACH, & Wire transfer procedures to reduce processing time by 30%
  • Accomplished 90% collection of debts from the aging report, prepared bank deposits, and posted cash receipts.
  • Distributed an average of forty-five customer reimbursement checks from customer inquiries after reviewing complaints to ensure customer satisfaction.

Compliance Assistant

Save Mart Supermarkets
04.2014 - 02.2015
  • Updated four hundred Save Mart Superstores business plans to reflect any changes and resubmit plans.
  • Compiled detailed reports on various aspects of the California Environmental Reporting System (CERS) through Excel, databases, & the CERS platform, emphasizing data analysis & meticulous attention to detail to streamline data collection process & maintain comprehensive analysis
  • Oversaw the proper classification of store supplies according to Hazardous Waste Program guidelines, categorizing hundreds of items using Hazardous software, Waste management system, & Inventory database tools

Customer Service Specialist

Suburban Propane
10.2008 - 01.2014
  • Achieved number 2 in the company's region of exceeding customers' expectations on handling calls from the distribution center by resolving customer concerns promptly.
  • Initiated work orders, coordinated deliveries, & processed Bills of lading (BOL) utilizing SAP, Oracle, & Excel
  • Effectively managed accounts using ADDS, PeopleSoft, & Forecasting tools, resulting in a 15% decrease in errors
  • Enhanced emergency service call dispatching post-Hazmat training, leading to improved customer satisfaction ratings after completing DOT Hazmat training

Education

Associate of Arts - Business Administration

University of Phoenix
05.2023

B.S. - Exercise Science

California State University, Stanislaus
05-2026

Skills

  • Effective business communication
  • Knowledgeable in medical terminology
  • Implementation of HR policies
  • Exercise physiology
  • Effective information capture
  • Human anatomy knowledge
  • Effective time management
  • Applied kinesiology knowledge
  • Proficient in Microsoft Office Suite
  • Understanding of physiological processes
  • Effective public speaking
  • Skilled therapeutic health technician

Timeline

Secretary

The Spa
04.2021 - Current

Administrative Assistant

Brite Electric
10.2016 - 10.2020

Accounts Receivable Specialist

Foster Farms
04.2015 - 07.2016

Compliance Assistant

Save Mart Supermarkets
04.2014 - 02.2015

Customer Service Specialist

Suburban Propane
10.2008 - 01.2014

Associate of Arts - Business Administration

University of Phoenix

B.S. - Exercise Science

California State University, Stanislaus

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