Katie E. Rourke, LMT
Macclenny,FL
Summary
Experienced in coordinating administrative tasks and maintaining organized office environments, leveraging strong organizational skills to enhance office efficiency and support team operations. Proven track record of effective communication and multitasking, adept at meeting diverse administrative needs.
Overview
27
27
years of professional experience
Work History
Dispatcher Office Assistant
Adam's Towing
10.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
Licensed Massage Therapist
Katie E. Rourke, LMT
01.1998 - Current
- I effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
I improved overall wellness for clients by performing various massage techniques, including deep tissue, neuromuscular therapy, medical, pregnancy, and migraine massage. I also invented a great migraine massage that will ease off or get rid of completely.
I participated in ongoing professional development opportunities to stay current on industry trends and enhance my skillset as a therapist.
I collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients' specific pain or injury concerns.
I delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
I enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
Dispatch Manager
Walt's Wrecker Service
11.2020 - 10.2024
- Managed a team of 4 dispatchers 10 drivers fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Evaluated current operational processes to help develop, implement and improve practices.
Yard Control Supervisor
UPS
10.2012 - 10.2016
- Supervisor of 18+ employees
- Extensive administrative experience
- Dispatching roles that require effective communication skills
- Highly organized, multitasking, prioritization, problem solving skills
- Responsible for all facility logistics
- Quality Control all trailers to make ensure empty, loaded and on property
- Interviewed prospective candidates to assess qualifications and capabilities
- Guided candidates through application process, and notified candidates of results
- Drafted employment contracts
- Prepared on boarding and orientation documentation for new hires
- Maintained up-to-date HR files by identifying and purging obsolete records
Education
GED -
Baker County High School
Macclenny, FL01-1998
License of Massage Therapy - Physiology, Anatomy, The Full Human Body
Alpha School of Massage
Jacksonville, FL06-1998
Skills
- Schedule Coordination
- Efficient Task Prioritization
- In-Depth Route Assessment
- Proficient in Handling Multi-Line Calls
- Data Organization
- Administrative Assistance
- Thoroughness in Tasks
- Effective Time Management
- Written communication
- Financial Record Management
- Effective Business Communication
- Effective Communication Skills
Accomplishments
- responsibilities included communicating with patients via phone, fax, email, and in-person to schedule appointments and address inquiries.
- Implemented a new, interactive employee scheduling system that lets us monitor, gauge, and project staffing needs.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of report or email
Timeline
Dispatcher Office Assistant
Adam's Towing
10.2024 - Current
Dispatch Manager
Walt's Wrecker Service
11.2020 - 10.2024
Yard Control Supervisor
UPS
10.2012 - 10.2016
Licensed Massage Therapist
Katie E. Rourke, LMT
01.1998 - Current
GED -
Baker County High School
License of Massage Therapy - Physiology, Anatomy, The Full Human Body
Alpha School of Massage
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