Hattie Teal Henkel
Seattle,WA
Summary
Results-driven Leasing Manager with proven success overseeing high-volume residential communities, leading teams, and driving occupancy growth. Strong background in sales, resident relations, and operational management. Skilled in improving leasing performance, building community partnerships, and delivering exceptional customer experiences in fast-paced environments. Looking to relocate at the end of September.
Overview
7
7
years of professional experience
Work History
Leasing Manager
Yugo Flagstaff Grove
Flagstaff, AZ, USA
07.2025 - Current
- Oversee daily operations of a 776-bed student housing community, ensuring high occupancy and operational efficiency and maintain compliance with company policies, fair housing regulations, and operational procedures
- Lead, train, and motivate a team of 6 leasing professionals to meet and exceed performance goals
- Increased pre-leasing rates by 15%+ year-over-year through strategic outreach and sales initiatives
- Manage leasing strategy, including tours, follow-ups, and closing techniques to maximize conversions
- Build and maintain partnerships with local businesses and community organizations to drive traffic
- Serve as primary point of contact for residents and prospects, ensuring high satisfaction and retention
Account Manager
Client Focus
Flagstaff, AZ, USA
01.2023 - 07.2025
- Managed client relationships, driving retention and satisfaction through personalized service
- Handled high-volume inquiries and resolved concerns efficiently and professionally
- Trained team members on communication, service delivery, and performance standards
- Developed customized service plans aligned with client needs and goals
- Strengthened problem-solving and conflict resolution skills in fast-paced environments
Catering Manager
Aj's Fine Foods
Central Phoenix, USA
03.2019 - 12.2023
- Delivered exceptional customer service in high-pressure event environments
- Managed inventory, logistics, and event coordination to ensure seamless execution
- Provided administrative and operational support, including scheduling and documentation
Education
High School Diploma -
Primavera Online High School
Remote 05-2017
Skills
- Leasing & Sales Strategy
- Team Leadership & Training
- Resident Retention & Satisfaction
- Customer Relationship Management (CRM)
- Occupancy Growth & Revenue Optimization
- Communication & Negotiation
- Conflict Resolution & Problem Solving
- Well versed in Entrata
- Organization & Time Management
- Lease management experience
- Fair housing laws
- Social media representation
Timeline
Leasing Manager
Yugo Flagstaff Grove
07.2025 - Current
Account Manager
Client Focus
01.2023 - 07.2025
Catering Manager
Aj's Fine Foods
03.2019 - 12.2023
High School Diploma -
Primavera Online High School
Personal Information
Title: Leasing Manager