Hattie Lande
Adel
Summary
I am a hard-working and committed employee seeking a part-time position where I can apply my excellent customer service skills and combine them with my love for creativity and connecting with people to contribute to a positive and engaging environment.
Overview
5
5
years of professional experience
Work History
Service Receptionist
Toyota of Des Moines
Grimes, IA
01.2025 - 07.2025
- Welcomed customers with a friendly attitude and helped them feel comfortable as they checked in.
- Answered phone calls and scheduled appointments using various computer systems.
- Worked closely with service advisors and technicians to keep things running smoothly and on time.
- Stayed informed about current services and specials to better assist customers with their questions.
- Kept customer records organized and made sure all service details were entered accurately.
- Handled the check-in and check-out process, including taking payments and explaining what work was done.
- Helped resolve customer concerns and make sure they left with a positive experience.
Golf Course Attendant
City of Waukee
Waukee, IA
03.2023 - 08.2023
- Ensure orderly and efficient operations in regard to course play.
- Clean and stock golf carts.
- Keep range was well maintained, organized, and stocked.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Resolved first-level customer complaints.
Sales Representative
Altar'd State
West Des Moines, IA
05.2020 - 11.2020
- Operated register, handled cash, and processed credit card transactions.
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Greet and assist customers.
Education
High School Diploma -
Adel De Soto Minburn High School
Adel, IA05-2025
Political Science And Government
Iowa State University
Ames, IA01-2029
Skills
- Employee training
- Reliability
- Adaptability and flexibility
- Taking and providing feedback
- Going beyond the typical standard of customer service
- Crisis management
- Crowd management
- Ability to work with and communicate with all age groups
- Collaboration in a team setting
- Problem-solving
- Sales
- Customer service experience
- Inventory control
- Cash handling
- Strong work ethic
- Conflict resolution
- Strong selling skills
- Attention to detail
- Adherence to company rules and regulations
- Team player
- Ability to learn quickly
Timeline
Service Receptionist
Toyota of Des Moines
01.2025 - 07.2025
Golf Course Attendant
City of Waukee
03.2023 - 08.2023
Sales Representative
Altar'd State
05.2020 - 11.2020
High School Diploma -
Adel De Soto Minburn High School
Political Science And Government
Iowa State University