Hau Huynh
Springfield,MA
Summary
An organized and motivated individual. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
IT Help Desk Technician
Code Blue Geeks
Enfield, CT
08.2023 - Current
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Developed processes for resolving customer complaints related to IT services.
- Evaluated software or hardware to recommend improvements or upgrades.
- Conducted remote diagnostics to identify and solve technical problems.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Created user accounts and managed access privileges on networked systems.
- Installed and configured new hardware, software and peripheral devices.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
IT Technical Support Specialist
Intel Corporation
Ho Chi Minh, Viet Nam
08.2016 - 11.2020
- Support users. Be responsible for maintaining and monitoring a computer, including its hardware and software.
- Prepare IT facilities and training for newcomers in advance based on the newcomer's process.
- Be responsible for monitoring and maintaining facilities telephone, printers, and projector to work stable. Set up the AV room for video conference.
- Participating in administering the Network and system.
- Management process Security Hardware Information for IT department.
- Operated project ESS(easy set-up)at Intel Vietnam. Weekly testing and reporting issues on this project to the high level at Intel company.
- Monthly maintenance schedule for all Bullpen computers at Intel.
- Technician Support in ATM (Assembly Tech Manufactory) at Intel.
Education
BBA - Computer Information Systems
University of North Alabama
Florence, AL05-2023
Associate of Applied Science - Computer Networking
Houston Community College
Houston, TX12-2015
Skills
- Application support
- Virtualization technologies
- Wireless networking
- Ticket management
- Server administration
- Problem resolution
- Hardware configuration
- Languages: JavaScript, Python & PHP
- Front End: HTML, CSS, React, Bootstrap
- Back End: NodeJS, MongoDB, Rest API
- DevOps: GitHub, Git, Virtual Machine, Linux
Languages
English
Professional
Vietnamese
Native/ Bilingual
Accomplishments
- Dean List Spring 2023
- Dean List Spring 2022
- Dean List Fall 2022
Timeline
IT Help Desk Technician
Code Blue Geeks
08.2023 - Current
IT Technical Support Specialist
Intel Corporation
08.2016 - 11.2020
BBA - Computer Information Systems
University of North Alabama
Associate of Applied Science - Computer Networking
Houston Community College
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