Hau Nguyen

-Preparing apartments for new residents

-Exterior and interior painting

-Completing resident service requests

-Troubleshooting, repairing and installing major appliances

-Maintaining property grounds and pools

• Assisted in conducting move-in and move-out inspections, helping to maintain high standards of quality across all properties.
• Maintained a clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.
• Completed various plumbing, electrical, HVAC, and carpentry tasks as needed to address diverse maintenance needs within the community.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much 50 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.