Haudrey Lichy
Euless,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in travel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Friendly customer service with 30 years of dedicated experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in travel industry with training in software help desk services.
Overview
16
16
years of professional experience
Work History
Premium Service Representative
American Airlines
Dallas / Fort Worth, TX
07.2011 - 12.2021
- Provided superior hospitality, customer service, and problem resolution for premium guests inside Admirals Club, changing flights and reissuing tickets on existing reservations, helping average of minimum 150 customers/day to reach final destination
- Increased revenue for American Airlines with services and products offered to guests and travelers
- Excellent salesmanship and interpersonal skills with ability to communicate with all levels of management and guests
Passenger Service Agent
American Eagle Airlines
Dallas / Fort Worth , TX
09.2007 - 07.2011
- Provided excellent face-to-face customer service helping 76 passengers per flight, while performing duties in departure lounges and at boarding gates, always following security and operational protocols
- Completed all necessary arrangements for accommodating passengers including preparing itineraries, computing fares, and issuing tickets
- Announced flight status updates and information about gate changes over PA system.
Software Help Desk
Sabre Travel Network
Sao Paulo, SP / Brazil
04.2000 - 06.2002
- Answered incoming calls (avg.100/day) resolving issues from travel agencies, giving personalized, detailed, friendly and polite service to ensure customer retention and satisfaction.
- Increased and improved knowledge of Sabre software and Sabre tools by engaging in available trainings and seminars.
- Maintained energy and enthusiasm in fast-paced environment
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Collaborated with team members to achieve target results
Education
Bachelor of Science - Marketing Management
Bellevue University
Bellevue, NE11.2012
Associate of Arts - Fine Arts
Tarrant County College
Hurst, TX05.2009
Bachelor of Arts - Fine Arts
University Saint Jude Thaddeus
Sao Paulo / Brazil12.1989
Skills
- Native in Portuguese, Fluent in English and Spanish
- Proficient use of Microsoft Office
- Learning new concepts quickly while working well under pressure
- Upbeat and Positive Personality
Timeline
Premium Service Representative
American Airlines
07.2011 - 12.2021
Passenger Service Agent
American Eagle Airlines
09.2007 - 07.2011
Software Help Desk
Sabre Travel Network
04.2000 - 06.2002
Bachelor of Science - Marketing Management
Bellevue University
Associate of Arts - Fine Arts
Tarrant County College
Bachelor of Arts - Fine Arts
University Saint Jude Thaddeus
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