Haulijiah Lewis
Port Arthur,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Citel
Port Arthur, TX
09.2006 - 08.2007
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Bachelor of Science - Forensic Science
American InterContinental University
Schaumburg, IL08-2026
Skills
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Call Management
- Shipping and receiving understanding
- Technical Support
- Problem Resolution
- Typing proficiency
- Call Center Operations
- Problem-solving abilities
- 10-Key
- Microsoft Outlook
- Order Processing
- Typing 50 WPM
- Spreadsheets
Timeline
Customer Service Representative
Citel
09.2006 - 08.2007
Bachelor of Science - Forensic Science
American InterContinental University
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