Havana Mendez-Barragan
Pasadena
Summary
Dynamic and dedicated professional with a strong work ethic, honed at Sonics Drive In. Proven ability to enhance guest satisfaction through effective communication and order accuracy. Skilled in POS system operation and beverage preparation, consistently delivering high-quality service in fast-paced environments. Adaptable team player committed to achieving goals and fostering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Carhop
Sonics Drive In
Dickinson, TX
05.2025 - Current
- Delivered accurate food orders to customers in a timely manner.
- Maintained cleanliness and organization of service areas and dining spaces.
- Assisted in training new carhops on service protocols and menu offerings.
- Operated point-of-sale system for processing customer transactions efficiently.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Enhanced sales by upselling menu items and promoting daily specials.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Increased customer satisfaction by providing prompt and friendly service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Barista
Totoro Mochi
Friendswood
03.2025 - 05.2025
- Prepared high-quality beverages and desserts according to established recipes and customer preferences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Operated espresso machines and coffee grinders, mastering equipment for optimal beverage quality.
Crew Member
Dominos's Pizza
Galveston, TX
06.2022 - 08.2022
- Prepared and assembled pizzas according to company standards and customer specifications.
- Maintained cleanliness of workstations and dining areas to ensure compliance with health regulations.
- Operated kitchen equipment safely, including ovens, slicers, and mixers during food preparation.
- Assisted in inventory management by monitoring stock levels and reporting shortages to supervisors.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining quality service standards.
- Handled cash register operations accurately while processing customer transactions efficiently.
- Engaged with customers to take orders and provide product recommendations for enhanced satisfaction.
Floor Associate
Murdochs
Galveston, TX
06.2022 - 07.2022
- Assisted customers in locating merchandise and provided product recommendations.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Operated point-of-sale system for efficient transaction processing.
- Stocked shelves and arranged displays to promote promotional items effectively.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
Education
High School Diploma -
Dobie
HoustonSkills
- Good communication
- Drive-thru experience
- Flexible schedule
- Strong work ethic
- Cleaning and sanitizing
- Order accuracy
- Guest satisfaction
- Memory retention
- Beverage preparation
- Cleanliness
- POS system operation
- Payment processing
- Interpersonal relationships
- Friendly attitude
- Excellent customer service
- Fast and efficient
- Willing to learn
- Teamwork and collaboration
- Quick learner
- Works Well Under Pressure
- Goal oriented
- Effective multitasking
- Adaptability and dependability
- Interactive communication skills
Timeline
Carhop
Sonics Drive In
05.2025 - Current
Barista
Totoro Mochi
03.2025 - 05.2025
Crew Member
Dominos's Pizza
06.2022 - 08.2022
Floor Associate
Murdochs
06.2022 - 07.2022
High School Diploma -
Dobie