Haven Scott
Ocoee,FL
Summary
Reliable and ambitious soon to be Sport Management graduate seeking to gain hands-on experience. Offering great communication skills and good judgement when doing tasks. Organized and dependable candidate successful at completing priorities with a positive attitude. Strong technological skills with great long work history in customer service. Willingness to take on added responsibilities to meet team expectations and goals. Clear understanding of all College and Professional Sports. Motivated to learn, grow and excel in many areas of the Sports Management Industry. Proven history in thriving in team-based environments with a strong reliable work ethic.
Overview
1
1
year of professional experience
Work History
Beverage Cart Attendant
Forest Lake Golf Club
05.2024 - Current
- Provide on average 4 golfers customer service at the same time with satisfaction.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
Social Media Content Creation
Dr. Elizabeth Dovec 304-374-3584
03.2024 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Designed and presented social media campaign ideas.
Food and Beverage Associate
Arnold Palmer's Bay Hill Club & Lodge
04.2023 - 05.2024
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
Staff Member
Arnold Palmer Invitational
03.2024 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with members and public, as well as other staff members.
- Responded sensitively and competently to service customers
- Developed strong relationships with members through consistent communication and attentive customer service
- Enhanced participant experience with excellent communication and proactive conflict resolution for all
Education
Bachelor of Science - Sport Management
University Of Florida
Gainsville05.2025
Associate of Science - Sport Management
Southeastern University
Lakeland 05.2023
High School Diploma -
Olympia High School
Orlando05.2021
Skills
- Social Media expertise
- Networking and relationship building
- Community Engagement
- Problem-Solving
- Time Management
- Multitasking
- Customer Service and high quality standards
- Team player with a great attitude
- Excellent leadership and communication skills
- Safety awareness
- Highly coachable and willing to put the work in
- Knowledgeable in all sports
- Positive attitude and respects others
- In-depth knowledge of social media forums
Timeline
Beverage Cart Attendant
Forest Lake Golf Club
05.2024 - Current
Social Media Content Creation
Dr. Elizabeth Dovec 304-374-3584
03.2024 - Current
Staff Member
Arnold Palmer Invitational
03.2024 - 03.2024
Food and Beverage Associate
Arnold Palmer's Bay Hill Club & Lodge
04.2023 - 05.2024
Bachelor of Science - Sport Management
University Of Florida
Associate of Science - Sport Management
Southeastern University
High School Diploma -
Olympia High School
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