Haven Shoemaker
Poughkeepsie
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in many techniques and committed to mastering new skills, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron at my prior places of employment.
Overview
6
6
years of professional experience
Work History
Barista
Blue Line Coffee House
05.2024 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Waitress
Slickers
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Dunkin' Brands
06.2020 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Reservationist
Old Forge Camping Resort
06.2022 - 08.2022
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
Cashier
Sliders Food Mart
07.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Adirondack Highschool
Boonville, NYBachelor of Science - Fashion Merchandising
Marist College
Poughkeepsie, NY05-2027
Skills
- Time management
- Patience and tolerance
- Customer assistance
- Friendly and outgoing
Languages
French
Limited Working
Timeline
Barista
Blue Line Coffee House
05.2024 - Current
Waitress
Slickers
04.2023 - Current
Reservationist
Old Forge Camping Resort
06.2022 - 08.2022
Barista
Dunkin' Brands
06.2020 - 12.2022
Cashier
Sliders Food Mart
07.2019 - 08.2020
High School Diploma -
Adirondack Highschool
Bachelor of Science - Fashion Merchandising
Marist College
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