Summary
Overview
Work History
Education
Skills
Languages
Timeline
Havi Rebaza Vargas

Havi Rebaza Vargas

Austin,TX

Summary

Flexible hard worker ready to learn and contribute to team success. Goal-driven Service Manager offering over 2 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 2 years of progressive experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

3
3
years of professional experience

Work History

Service Manager

Chipotle
Austin, TX
02.2021 - Current
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Hired and trained service department staff to drive performance.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Costomer Service Remote

Movistar
Lima, Peru
06.2020 - 01.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

High School Diploma -

Nse, Lima, Peru
12.2015

Some College (No Degree) - Interncional Bussines

San Ignacio University, Miami, FL

Skills

  • Customer Service
  • Maintenance and Repair
  • Business Development
  • Revenue Generation
  • Staff Motivation
  • Reliable and Responsible
  • Team Leadership
  • Documentation and Reporting
  • Schedule Management
  • Inventory Management
  • Bilingual english and spanish
  • Crew Leadership

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Service Manager - Chipotle
02.2021 - Current
Costomer Service Remote - Movistar
06.2020 - 01.2021
Nse - High School Diploma,
San Ignacio University - Some College (No Degree), Interncional Bussines
Havi Rebaza Vargas