Hi, I’m
Havoc Redwillow
Lakewood,CO
Summary
Dedicated Team Player with years of customer care and field service experience. I graduated and became an apprentice welder in the same year I graduated. With a great work ethic, attitude, and consistency, I love to work with people who are just as goal-orientated. I do great in team settings, as well, and am very detail oriented for any job at hand. With a large background in building Partner and Customer relations my current position as a Partner Performance Manager for Sunrun. The largest residential solar company in the America(including Hawaii and Puerto Rico) I’m sure I can modestly add value and knowledge to any team I would be lucky to work with in the future.
Overview
8
years of professional experience
Work History
Sunrun
Partner Performance Manager
02.2023 - Current
Job overview
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Built and maintained outstanding partner relations, achieving great success helping Sunrun partners achieve phenomenal customer care
- Flourished in customer facing position and handing escalations on a day to day basis improving business to customer relations
Sunrun
Customer Care Representative
05.2022 - 02.2023
Job overview
- Handle and review customer solar contracts from various locations throughout the US(Including Hawaii)
- Work with Technical Diagnostic Teams on various scenarios about any work/repair we need to schedule for photovoltaic solar systems, Inverters, and current transformers
- I currently work with an outstanding team where we help each other in many situations for the best outcomes for our customers
- Work with computers on a consistent base walking customers through our processes and time frames working with different departments cohesively
People Ready
Sub Contractor
07.2020 - 03.2022
Job overview
- Led and managed a team of 10 individuals for a logistics team for Amazon DEN8 in Denver, Colorado
- We worked strategically to label the shelving of the warehouse for automated and manual shipping needs
- I did various other contracts including working with a team to assemble and disassemble the stage equipment for Fiddlers Green
Egress Express
Lead Contractor
04.2016 - 01.2020
Job overview
- Lead and conducted an in-depth analysis of business performance versus business goals
- Handled much of the communication between clients and leads
- Maintain a safe workplace for employees by ensuring everyone goes by safety protocol
- Lead a team of 5-7 men to complete egress projects in a safe and timely manner
- Set up and communicate with customers on appointments and city permits.
Education
Weber Basin High SchoolOgden, Utah
Diploma
04.2016
University Overview
- Graduated early pretesting out of Social Studies
- Help build Scaffolding for Salt Lake Arts Festival in 2016
- Helped Tutor peer classes
Weber Basin Job Corp
Apprenticeship Welding
04.2016
University Overview
- Got certified in Arc Welding for 1/4 inch steel with 6010+++ Root pass with a bend test.
- OSHA 10 Certified
- Completed over 300 hours of shop internship at various Welding establishments in the city of Salt Lake such as AM-FAB, Ironworks, and for this country's Forest Service
- Welded a raising metal dam For the Forest Service to maintain certain fish don't swim upstream to a reservoir.
Skills
- Operations Management
- Knowledgeable in SalesForce
- Microsoft Office and Docusign
- Attention to Detail
- Continuous Improvement
- Company processes and procedures
References
- Reyna Montes
Customer Care Manager Reyna.montes@sunrun.com
- Isaiah Tafoya
CEO and Old Supervisor
Egressexpress@gmail.com
- Michael Jordan
Partner Performance Team Supervisor
Michael.Jordan@Sunrun.com
Timeline
Partner Performance Manager
Sunrun
02.2023 - Current
Customer Care Representative
Sunrun
05.2022 - 02.2023
Sub Contractor
People Ready
07.2020 - 03.2022
Lead Contractor
Egress Express
04.2016 - 01.2020
Weber Basin High School
Diploma
Weber Basin Job Corp
Apprenticeship Welding
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