Summary
Overview
Work History
Education
Skills
References
Timeline
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Noah Lujan-Stone

Lompoc,California

Summary

Talented Partner with 6 years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning.

Overview

8
8
years of professional experience

Work History

Partner Performance Case Manager

Sunrun
06.2023 - Current
  • Manage and resolve all customer issues and serving as a single point of contact
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs
  • Delivered great customer service with empathy and understanding
  • Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed
  • Provided accurate and timely resolution and responses to customers needs
  • Managed relationships between partner contacts and other parties involved the field service pipeline
  • Worked effectively in fast-paced environments
  • Work with field crews, leaders and centralized support team to ensure jobs are ready to be actioned and completed to drive best possible customer experience
  • Managed approximately 400-600 cases at any given time

Lead Solar Installer

Sunrun
04.2022 - 04.2023
  • Ensure personal, crew and job site safety always and participates in training sessions on new products, installation methodology and safety
  • Review inventory at loading dock to ensure assigned crew truck is stocked adequately
  • Mentored junior installers, sharing knowledge of industry best practices and safety standards to ensure consistent quality across the team.
  • Contributed to company growth through exceptional workmanship, leading to increased referrals from satisfied customers.
  • Complete layout and assemble solar modules, the racking, mechanical and structural mounts, electrical equipment and tools in preparation of installation as specified in the project plan
  • Bolstered company reputation by consistently adhering to ethical guidelines and industry standards when interacting with clients and stakeholders.
  • Completed 1-2 residential installations per day
  • Reduced installation errors by creating and utilizing detailed checklists for each phase of the project.
  • Apply weather sealing to roofing structure, building or support mechanisms
  • Perform project clean up including client site and installation vehicle to ensure a clean and orderly job site and work environment.

Lead Solar Installer

Sunrun
09.2019 - 04.2022
  • Ensure personal, crew and job site safety always and participates in training sessions on new products, installation methodology and safety
  • Review inventory at loading dock to ensure assigned crew truck is stocked adequately
  • Promoted environmental stewardship by encouraging responsible disposal of waste materials generated during installation projects.
  • Complete layout and assemble solar modules, the racking, mechanical and structural mounts, electrical equipment and tools in preparation of installation as specified in the project plan
  • Completed 1-2 residential installations per day
  • Apply weather sealing to roofing structure, building or support mechanisms
  • Bolstered company reputation by consistently adhering to ethical guidelines and industry standards when interacting with clients and stakeholders.
  • Perform project clean up including client site and installation vehicle to ensure a clean and orderly job site and work environment.
  • Ensured accurate record-keeping of project data by maintaining thorough documentation throughout all phases of the installation process.

Lead Technician

pH Technologies
01.2018 - 09.2019
  • Knowledge of AC/DC electrical theory
  • Read blueprints, schematics, and diagrams
  • Installation of solar panels and chargers
  • Installation of 120/208VAC-277/480VAC single and three phase circuits
  • Build, install and maintain infield water treatment controllers
  • Troubleshot infield units and performed preventative maintenance to ensure units longevity and functionality
  • Provided training sessions for farm staff on proper operation and maintenance procedures for installed irrigation systems.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Maintained service records
  • Maintained company vehicle, keeping up on service, and part inventory
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Excelled at customer service with various clients while installing and servicing products.
  • Ensured compliance with local regulations regarding water use for irrigation purposes.
  • Maintained healthy plant life with consistent monitoring of moisture levels in soil.
  • Sourced high-quality materials for installation of new irrigation systems, ensuring durability, longevity, and costifficiency.

Field Radio Operator E3

United States Marine Corps
06.2016 - 12.2017
  • Provided reliable communication support for field operations, ensuring mission success.
  • UHF and VHF radio knowledge
  • Understanding of radio and wave theory
  • Leadership and mentoring.
  • Monitored confidentiality of information through enforcement of privacy procedures.
  • Learned and applied basic telecommunication and radio operation skills.
  • Assisted in planning logistics related to communications needs for upcoming deployments or training exercises.
  • Mitigated potential communication disruptions by anticipating challenges and implementing backup plans as needed.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Managed 90+ junior Marines

Education

High School Diploma -

Cabrillo High School
Lompoc, CA
06.2016

Skills

  • Knowledgeable in SalesForce
  • Performance Analysis
  • Operations Management
  • Establishing Effective Relationships
  • Administrative Management
  • Proficient in Google Suite
  • Multitasking and Organization
  • Excellent Communication
  • Microsoft Office and Docusign
  • Troubleshooting
  • Mechanical Knowledge
  • OSHA Compliance

References

Available upon request

Timeline

Partner Performance Case Manager

Sunrun
06.2023 - Current

Lead Solar Installer

Sunrun
04.2022 - 04.2023

Lead Solar Installer

Sunrun
09.2019 - 04.2022

Lead Technician

pH Technologies
01.2018 - 09.2019

Field Radio Operator E3

United States Marine Corps
06.2016 - 12.2017

High School Diploma -

Cabrillo High School

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Noah Lujan-Stone