HAWA JABBIE
Cincinnati,OH
Summary
Detail-oriented Clinical laboratory , healthcare and education professional with a background in specimen collection, clinical & academic laboratory support, along with health instruction. Combines bilingual communication, customer service, and classroom experience to support patient understanding, service coordination, and efficient day-to-day operations.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Phlebotomist Technician
Inpatient
Cincinnati, OH
02.2022 - Current
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
- Labeled blood vials with critical information like time of collection, date and patient name
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
- Verified collection orders and promptly communicated discrepancies to nurses, ensuring accuracy and patient safety
- Coordinated workflow based on patient urgency and appointment schedules.
- Conducted various blood tests and updated results into paper and electronic charts
- Identified patients using proper procedures prior to specimen collection
- Prepared and packaged specimens for courier transport
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment
- Completed accurate and timely collection and transport of clinical specimens, ensuring adherence to established procedures for quality patient care
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Observed patient for unusual reactions or events to take appropriate action under established guidelines
- Transported specimens following established protocol for temperature and light
- Compiled data for demographic analysis to support research
- Maintained phlebotomy cart and station stocked with necessary supplies
- Counseled patients to alleviate fears, enhancing cooperation and comfort during blood draws
- Prepared specimens for laboratory analysis by labeling and documenting information accurately.
- Demonstrated knowledge of anatomy and physiology along with medical terminology related to phlebotomy practices.
Clinical Customer Service Representative
Christ Hospital
Cincinnati, Ohio
09.2026 - Current
- Answered patient calls and explained Hospital services, scheduling, and billing questions.
- Verified patient information and updated records in hospital registration systems.
- Coordinated appointments with clinical teams and supported patient access workflows.
- Routed urgent concerns to nursing staff and other Hospital departments.
- Documented patient requests, complaints, and service details in customer service logs.
- Resolved insurance and coverage questions using hospital policies and payer guidelines.
- Assisted patients with forms, referrals, and appointment preparation instructions.
- Maintained courteous communication while supporting Hospital patients and families.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Utilized medical terminology knowledge to provide detailed explanations of clinical services.
- Developed strong relationships with patients through effective communication skills.
- Handled escalated calls with professionalism and empathy.
- Performed data entry into electronic health record systems for patient information updates.
- Maintained up-to-date records on all customers interactions, complaints, comments and inquiries.
- Monitored call queues to ensure calls were answered within established timeframes.
- Educated customers about available services and products offered by the organization.
- Assisted in the resolution of customer complaints in a timely manner.
- Processed patient paperwork accurately and efficiently.
- Answered incoming calls from customers, responded to inquiries and provided accurate information.
- Collaborated with other departments to ensure that customer needs were met promptly and accurately.
Phlebotomy Technician
Bronx care health systems
New York, New York
01.2019 - 03.2020
- Collected blood specimens from outpatient patients using venipuncture
- Verified patient identity and prepared collection supplies
- Labeled specimens and completed accessioning paperwork
- Followed outpatient infection control and safety procedures
- Processed samples for transport to laboratory departments
- Explained collection steps and eased patient concerns
- Cleaned phlebotomy equipment and maintained supply areas
- Documented specimen details in outpatient records
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Performed venipuncture and skin puncture on patients of all ages.
- Labeled specimen containers with patient information accurately and legibly.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Science & Social Studies Teacher
DOE
Cincinnati, OH
08.2022 - 07.2023
- Created lesson plans focusing on world history, important historical figures and events that have impacted modern society
- Prepared, administered and graded tests and assignments to evaluate student progress
- Assessed student performance, behavior, and social development; devised targeted improvement strategies for struggling students
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education
- Used diverse technologies to help students grasp materials and enhance overall education
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students
- Developed class learning plans to meet district and statement requirements for instruction
- Established and enforced clear class objectives and requirements to promote consistent education for students
- Studied and stayed abreast of current topics in education
- Integrated technology into classroom settings to engage students and diversify instruction
- Directed group activities to promote immersive, play-based learning
- Built and strengthened positive relationships with students, parents and teaching staff
- Met with administrators and department team members to work on curriculum planning and assessment methods
- Facilitated parent conferences to strengthen communication and support student learning goals. to discuss students' progress and review areas requiring improvement
- Engaged students through interactive lectures and discussions, enhancing classroom interaction and fostering an inclusive learning environment
- Planned and implemented lessons using various teaching strategies to meet diverse student needs
- Participated in workshops, trainings and conferences to improve educational skills
- Used videos, lectures and moderated discussions to engage students during class
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking
- Tested students' comprehension of subject matter through quizzes, tests and projects
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Led students through safety procedures for active shooter and fire drills
- Prepared and graded subject tests for students
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals
- Documented learning achievements through performance reports and adjusted programs to enhance comprehension.
- Received recognition for contributions to innovative concepts in classroom instruction
- Scheduled tutoring sessions to help students improve grades and gain better grasp of course material.
- Collaborated with colleagues to enhance curriculum and instructional methods.
- Integrated technology into lessons to support student engagement and learning.
- Provided individualized support to students needing extra assistance.
- Established and enforced clear class objectives and requirements to promote consistent education for students.
Substitute Science Teacher
DOE
New York, New York
- Delivered DOE science lessons using teacher lesson plans and classroom materials.
- Managed classroom behavior and maintained orderly learning environment.
- Instructed students in science concepts, lab procedures, and assignments.
- Monitored student attendance and reported daily classroom activity.
- Adapted instruction for changing DOE classroom needs and schedules.
- Supported student questions during independent work and group activities.
- Supervised science labs and reinforced safety procedures.
- Communicated with DOE staff regarding lesson coverage and student concerns.
- Maintained accurate records of student grades and attendance data.
- Communicated regularly with parents about their child's progress through emails or phone calls.
- Attended faculty meetings where important decisions were made concerning curriculum changes or updates.
- Assisted with student assessments by grading papers and providing feedback to help improve their knowledge and skills.
- Adapted materials from textbooks, online resources, videos, and other sources that were appropriate for the age group being taught.
- Prepared presentations using PowerPoint slideshows or visual aids when introducing complex topics or concepts.
Health Educator/Nutrition Educator
SOUTHWEST OHIO DEPARTMENT OF JOBS & FAMILY SERVICE
Cincinnati, OH
01.2021 - 01.2022
- Devised new health education and promotion programs to meet specific or at-large needs of local learning Centers
- Promoted public health initiatives through facilitating classes, organization, and local events
- Wrote reports and bulletins outlining key health topics and response strategies
- Enhanced public health initiatives by developing and improving materials
- Evaluated data to identify and address specific health needs
- Developed diets to meet nutritional requirements for people with special conditions
- Selected foods appropriate for individual patients dietary needs
- Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake
- Planned menus and ordered specific foods to meet medical restrictions
- Supported lunch and dinner service for learning Centers to offer meal options to customers with various dietary limitations and allergy restrictions
- Created new dishes to develop healthier meal options for patients
- Developed and oversaw preparation of specialized diets.
Healthcare Assistant
YOUTH ORGANIZATION OF GAMBIA
NEW YORK
12.2018 - 01.2020
- Greeted patients, answered questions and scheduled appointments
- Documented information for patients and communicated status updates to interdisciplinary care team
- Answered calls and interacted with community members to provide information on patient services in the community
- Translated client documents between languages
- Delivered translation services to clients
- Assisted patients by phone and scheduled appointments and treatments
- Consistently served as liaison between patients and medicaid agencies and medical facilities, to help in response to questions for enrollment for medicaid/medicare and Doctors office visits
Customer Service Representative
APPLE
New York, NY
11.2017 - 10.2018
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Upheld strict quality control policies and procedures during customer interactions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
- Assessed customer needs and upsold products and services to maximize sales
- Set up and activated customer accounts
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
Childcare Assistant
ADMINISTRATION FOR CHILDREN'S SERVICES
NEW YORK
09.2015 - 08.2016
- Monitored children's play activities to verify safety and wellness
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps
- Established and maintained safe play environment for children
- Managed general housekeeping duties handling feeding, diapering and cleanup tasks
- Enforced rules to teach good manners and maintain safe environment
- Maintained neat environment by organizing toy bins and bookshelves
- Supported children's emotional and social development with one-on-one attention
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities
- Collaborated daily with classroom teachers to keep activities running smoothly
- Instructed children in health and personal habits involving eating, resting and hygiene habits
- Organized and planned age-appropriate reading, crafts and music lessons
- Read stories and played alphabet games to promote early literacy
- Made nutritious snacks and meals for 17 children.
Academic Laboratory experience
Cuny The City University Of New York
New York, New York
01.2016 - 01.2019
- Analyzed specimens using laboratory instruments and established quality controls
- Maintained compliance with laboratory safety and infection control procedures
- Calibrated equipment and verified reagent readiness for daily testing
- Performed data entry into the laboratory information system.
- Prepared reagents and performed manual tests in accordance with established protocols.
- Conducted quality control tests to ensure accuracy and reliability of test results.
- Contributed to lab team and individual competency assessment toward maintaining efficiency in environment.
- Prepared laboratory samples for testing and analysis in laboratory operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
Education
BACHELOR OF SCIENCE - HEALTH EDUCATION AND NUTRITION
Lehman College of The City University of New York
Bronx, NY05-2019
ASSOCIATE OF APPLIED SCIENCE - SCIENCE/EDUCATION
Hostos Community College of The City University of New York
Bronx, NY12-2018
ABSN - Nursing
The Christ College of Nursing
Cincinnati, OH10-2026
Skills
- Scientific terminology
- Support networks
- Training seminars
- Materials preparation
- Data gathering and analysis
- Testing protocols
- Decision-making
- Work ethic
- Leadership
- People skills
- Computer skills
- Friendly, positive attitude
- Team management
- Conflict resolution
- Organizational skills
- Stress Management
- Sanitation and Sterilization
- Written and Verbal Communication
- Documentation and Recordkeeping
- Data Entry
- Workflow coordination
- Laboratory analysis
- Patient care
- Healthcare compliance
- Customer communication
- Crisis management
- Team collaboration
- Time management
- HIPAA
- Specimen preparation
- Blood collection techniques
- Patient education
- Team communication
- Infection control
- Electronic health records
- Capillary puncture
- Sample preparation
- Specimen labeling procedures
- Sanitation and sterilization
- Personal protective equipment usage
- Quality assurance
- Emergency response training
- Regulatory compliance
- Laboratory procedures understanding
Certification
- Certified Phlebotomist Technician Aug 2023
- Certified Food Safety Handler NYCDOMHH Jul 2024
LANGUAGES
soninke: Native/ Bilingual, wolof: Professional
Timeline
Clinical Customer Service Representative
Christ Hospital
09.2026 - Current
Science & Social Studies Teacher
DOE
08.2022 - 07.2023
Phlebotomist Technician
Inpatient
02.2022 - Current
Health Educator/Nutrition Educator
SOUTHWEST OHIO DEPARTMENT OF JOBS & FAMILY SERVICE
01.2021 - 01.2022
Phlebotomy Technician
Bronx care health systems
01.2019 - 03.2020
Healthcare Assistant
YOUTH ORGANIZATION OF GAMBIA
12.2018 - 01.2020
Customer Service Representative
APPLE
11.2017 - 10.2018
Academic Laboratory experience
Cuny The City University Of New York
01.2016 - 01.2019
Childcare Assistant
ADMINISTRATION FOR CHILDREN'S SERVICES
09.2015 - 08.2016
Substitute Science Teacher
DOE
BACHELOR OF SCIENCE - HEALTH EDUCATION AND NUTRITION
Lehman College of The City University of New York
ASSOCIATE OF APPLIED SCIENCE - SCIENCE/EDUCATION
Hostos Community College of The City University of New York
ABSN - Nursing
The Christ College of Nursing