Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hawaii McWashington

Houston,TX

Summary

Experienced insurance professional seeking to obtain a position for comprehensive knowledge in assessing property damage, determining liability, negotiating settlements and estimate writing to be an asset. Detail oriented, observation with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.

Overview

15
15
years of professional experience

Work History

Uber/Lyft

Self Employed
08.2019 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.

Insurance Service Representative

Just Not Me Inc.
06.2009 - 07.2019
  • Managed high call volume effectively, ensuring prompt response times while maintaining quality of service provided to callers.
  • Provided detail oriented administrative support to insurance agents to ensure efficient office operations
  • Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages.
  • Boosted revenue generation by accurately preparing premium quotes for prospective customers based on their needs and risk profiles.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Assisted marketing department in creating targeted promotional materials for various insurance products offered.

Education

Bachelor of Science - Psychology

Texas Southern University
Houston, Texas

Skills

  • Claims evaluation and processing
  • Property damage and coverage assessment
  • Liability determination
  • Settlement negotiations
  • Well developed analytical and interpersonal skills
  • Ability to efficiently and successful liaise across multiple departments
  • Independent thinker and decision maker
  • Fluent in Microsoft Office, Adobe, Windows based programs
  • Xactimate Specialist
  • Conflict Resolution

Timeline

Uber/Lyft

Self Employed
08.2019 - Current

Insurance Service Representative

Just Not Me Inc.
06.2009 - 07.2019

Bachelor of Science - Psychology

Texas Southern University

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Hawaii McWashington