HAWAII REDMOND
Forest Park,GA
Summary
Efficient and professional with over 5 years of exceptional customer service experience. Eager to utilize skills to contribute to the success of your company. Strong focus on providing excellent service and dedicated to ensuring customer satisfaction and fostering positive relationships. Seeking an opportunity to apply expertise in a role that values exceptional service and promotes growth.
Overview
9
9
years of professional experience
Work History
Supervisor
Dunkin' Donuts
Atlanta, GA
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mobility Driver Supervisor
Gresham Transportation
Forest Park, GA
03.2020 - 10.2023
- Demonstrated strong time management skills by completing required paperwork accurately and within designated deadlines.
- Enhanced route efficiency by utilizing GPS technology and staying updated on traffic conditions.
- Completed daily logs and reports to track mileage, fuel consumption, and any incidents or concerns.
- Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
- Improved passenger satisfaction by providing timely and efficient transportation services.
Driver
EDS Service Solutions
Atlanta Ga
11.2018 - 02.2019
- Followed strict safety guidelines while operating vehicles, contributing to a secure environment for both passengers and fellow drivers on the road.
- Handled sensitive personal information with discretion when verifying driver''s licenses or processing rental agreements, maintaining client trust in the company''s services.
- Delivered vehicles to various locations as needed, expanding the company''s reach within the market area.
Security Officer
Allied Universal
Atlanta, GA
08.2017 - 11.2018
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Assist clients or guest by providing information and resolving their complaints.
Cabin Agent
DGS Global Services
Atlanta , GA
01.2017 - 08.2017
- Gather and empty all trash that are on the planes.
- Clean airplane floors by vacuuming.
- Place blankets and pillows cases on each seat and let down all shades when done cleaning plane.
Education
Highschool diploma -
Life Christian Acadmey
Forest Park, GA2020
Skills
- Stockroom Maintenance
- Customer service
- Staff management
- Goal oriented
- Training and mentoring
- Software experience
- Team leadership
- Advanced driving techniques
- Reliability and punctuality
Personal Information
Timeline
Supervisor
Dunkin' Donuts
12.2023 - Current
Mobility Driver Supervisor
Gresham Transportation
03.2020 - 10.2023
Driver
EDS Service Solutions
11.2018 - 02.2019
Security Officer
Allied Universal
08.2017 - 11.2018
Cabin Agent
DGS Global Services
01.2017 - 08.2017
Highschool diploma -
Life Christian Acadmey