Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hawal Badru

Salford,Greater Mancheste

Summary

Resourceful Technical Support Associate known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, office administration and technical documentation. Excel in problem-solving, communication and teamwork, ensuring top-notch support and satisfaction for clients.

Overview

4
4
years of professional experience

Work History

Administrator

Vaillant group
Derby, Derbyshire
12.2022 - 11.2023
  • Managed bookkeeping tasks to ensure accurate financial record-keeping and compliance with organizational standards.
  • Streamlined the appointment scheduling process for engineers to enhance operational efficiency.
  • Maintained and organized spreadsheets to facilitate efficient communication between customers and engineers.
  • Captured detailed notes to support efficient record-keeping.

Technical Support Associate

Tech Mahindra
Salford Quays, Greater Manchester
11.2021 - 12.2022
  • Tracked customer inquiries using CRM software.
  • Reported customer feedback and feature requests to the development team.
  • Resolved technical issues by effectively troubleshooting network problems.
  • Diagnosed and resolved network issues, improving service efficiency.
  • Created comprehensive email records to ensure accuracy in technical support communications.

Customer Service/Admin Representative

Webhelp
Remote, United Kingdom
02.2020 - 08.2021
  • Handled billing tasks with precision, resolving discrepancies to support seamless account management.
  • Logged client issues systematically to enhance service response times.
  • Mastered product and service knowledge to enhance customer support.
  • Consistently met and exceeded KPIs, ensuring top-tier customer satisfaction.

Education

Bachelor of Science - Criminology

Kingston University
London
05-2021

Irish Leaving Certificate -

St. Joseph's Secondary School
Republic Of Ireland, Drogheda
06-2018

Skills

  • Bookkeeping
  • Appointment scheduling
  • Spreadsheet management
  • Customer relationship management
  • Technical troubleshooting
  • CRM software
  • Billing management
  • Document control
  • Database management
  • Technical support

References

References available upon request.

Timeline

Administrator

Vaillant group
12.2022 - 11.2023

Technical Support Associate

Tech Mahindra
11.2021 - 12.2022

Customer Service/Admin Representative

Webhelp
02.2020 - 08.2021

Bachelor of Science - Criminology

Kingston University

Irish Leaving Certificate -

St. Joseph's Secondary School

Similar Profiles

CREATE PROFILE