HAWATU DAVOWAH
Lanham,MD
Summary
BLS-certified Hemodialysis Patient Care Technician (PCT) with comprehensive skills in research, writing, organization, and project management. Possesses a strong understanding of medical terminology and processes. Extensive experience working with diverse populations and adept at maintaining confidential records and client information. Eager to leverage my compassion for patient care and strong work ethic within your esteemed organization. Bringing a motivated attitude and a diverse skill set, I am committed to enhancing integrity in healthcare by addressing matters related to health insurance, fraud, waste and abuse, corporate compliance, information privacy, and human resources.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician (PCT)
Davita, Inc.
05.2024 - Current
- Receive patients into the treatment area, record weight, temperature, and blood pressure pre- and post-dialysis. Review dialysis orders and assess patient conditions through observation and interviews.
- Provide chronic hemodialysis therapy for 36 patients, including recommending dialysis plans, initiating dialysis via approved accesses, monitoring vital signs, administering treatments, and documenting activities appropriately.
- Collect and monitor patient data, including vascular access status and lab work, and seek guidance when necessary. Educate patients in the care of fistulas and other wounds, review physician orders, and reinforce treatment plans.
- Set up, monitor, and maintain dialysis machines and systems, ensuring proper functioning and responding to alarms. Dismantle, clean, and disinfect dialysis equipment according to DaVita procedures.
- Ensure compliance with DaVita policies and procedures, as well as state and federal regulations for patient care and safety. Participate in quality assurance and cost containment programs.
Market Research Consultant
Research Rockstar
09.2021 - Current
- Support assigned clients with qualitative and quantitative research project tasks including link-testing, field-monitoring, topline reporting, secondary research, transcript review, note-taking, chart population, and survey and report quality-checking
- Execute quantitative research tasks including data sweeping and analysis, top-box and bottom-box reporting
- Utilized client’s proprietary tools to extract and analyze data
- Consult with C-suite staff members and relevant stakeholders to measure and report metrics of interest for consumer experience including product design, and new product features to identify points for improvement, boosting consumer satisfaction in Quarter 3 by 20%
Assistant Manager, Wellness Consultant & Blog Contributor
Smile Herb Shop
11.2021 - 12.2023
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Maintain high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciations
- Mastered point-of-service computer system for automated order taking in person and via telephone, process cash and credit transactions swiftly and accurately, and prepare tea and/or powdered blends according to client needs
- Prepare production and shipping documents, manage inventory records, and manage production logs
- Took initiative to identify, assign, and execute extra tasks when scheduled duties were completed
- Prepare and improve formulas and blends based on functional abilities, health benefits, and potential reactivities or synergistic efficiencies for treatment of asthma, COVID-19, bronchitis, GI disorders, high blood pressure, diabetes, menstrual complications, immune disorders, and skin infections
- Demonstrate passionate, service-oriented, and confidential customer service by providing information about products, personalized blends, methods, diets, and protocols in person or via telephone
- Assist in providing non-pharmacological management, treatment, and prevention of various disorders and diseases to supplement course of treatment prescribed by licensed health care professionals
- Examine and compare finished goods and blends to verify quality, aroma, and to determine grade and potential therapeutic value
- Create engaging and informative visual and written content that educates clientele on various health topics
- Promote written content of blog in shop and via local magazines and newspaper
- Visual and written content contributed to 6% profit increase during first quarter of 2023
Research Assistant
The Lighthouse | Love Black Girls
05.2019 - 02.2021
- Designed relevant and time-specific community needs assessment to measure the effects of COVID-19 in the Jackson-Metro area
- Composed necessary documents for IRB approval and informed consent documentation to legally conduct needs assessment
- Leveraged the social networks of local Mississippi universities and public health departments to recruit 125 eligible respondents and 8 focus group participants
- Scheduled appointments with test subjects over phone and through email
- Conducted in-depth interviews and focus group moderation of 8 participants via Microsoft Teams
- Transcribed and proofread responses using Otter
- Accurately and systematically collected confidential information
- Utilized advanced analytical software to analyze quantitative and qualitative data sets
- Contextualized data to propose a COVID-19 relief fund, community fridge initiative, and legislative bill
Peer Advisor, Resident Advisor
George Mason University Housing and Residence Life
08.2017 - 05.2019
- Planned, promoted, and executed programs both individually and alongside fellow staff members to achieve departmental goals
- Communicated effectively across departments and worked as a liaison to the Honors College and Housing and Residence Life staff members
- Supported a total of 150 students through college experience, including academic, social and personal identity changes
- Provided and connected students to campus resources to ensure their success in professional and academic spheres
- Facilitated relationship-building and mediated conflicts when necessary
- Maintained confidential information and provide follow-up information by following appropriate protocol
Education
Certified Patient Care Technician - In-Center Hemodialysis
DaVita Clinical Education & Training
Lanham, MD07.2024
Phlebotomist Technician - Clinical Laboratory Science
Prince George's Community College
Largo, MD09.2023
International Studies -
George Mason University
Fairfax, VA05.2019
High School Diploma -
Freedom High School
South Riding, VA06.2016
Skills
- Patient Care Advocacy
- Medicare Compliance
- Emergency Response
- Patient Education
- Culturally-competent care
- Mobility Assistance
- Infection prevention
- Vital signs monitoring
- Hemodialysis
- Venipuncture
- Special Collections
- Specimen Processing
- Public Speaking
- Data Collection and Analysis
- Inventory Management
- Ability to Work Under Pressure
- Time Management
- Ability to Multitask
- Strong Organizational Skills
- Adaptability
Certification
Certified Phlebotomy Technician (CPT)
Issued by National Healthcareer Association | Mar 2024 - Present
Health Care Provider Basic Life Support (BLS) CPR
Issued by American Heart Association | May 2023 - Present
Awards
Concerned Citizen Award
Issued by George Mason University's Honors College | Feb 2018
- Inaugural recipient. Presented to an Honors College student who embodies courage, curiosity, creativity and craftsmanship, and demonstrates exceptional commitment to community service.
Resounding Voice Award
Issued by George Mason University's Honors College | Jan 2017
- Presented to a student who advocates for equity and inclusion.
Languages
English
Native or Bilingual
Krio
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Care Technician (PCT)
Davita, Inc.
05.2024 - Current
Assistant Manager, Wellness Consultant & Blog Contributor
Smile Herb Shop
11.2021 - 12.2023
Market Research Consultant
Research Rockstar
09.2021 - Current
Research Assistant
The Lighthouse | Love Black Girls
05.2019 - 02.2021
Peer Advisor, Resident Advisor
George Mason University Housing and Residence Life
08.2017 - 05.2019
Certified Patient Care Technician - In-Center Hemodialysis
DaVita Clinical Education & Training
Phlebotomist Technician - Clinical Laboratory Science
Prince George's Community College
International Studies -
George Mason University
High School Diploma -
Freedom High School
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