Haya Alalawneh
Portland,OR
Summary
Detail-oriented and customer-focused professional with experience in service coordination, scheduling, inventory management, and process improvement. Proficient in Microsoft Office (Word, Excel, PowerPoint) and familiar with Dispatching and CRM systems. Skilled in statistical analysis techniques supporting process improvement initiatives, including ANOVA, DOE, and Statistical Process Control (SPC) tools, with hands-on experience using Minitab. Adept at multitasking and managing time-sensitive requests while maintaining strong customer service and communication skills. Committed to delivering accurate, efficient, and high-quality results in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Sales Coordinator
Denise Laboratory Equipment Trading
10.2016 - 01.2018
- Managed spare parts and consumables stock, including inventory tracking and control
- Processed purchase orders and ensured timely restocking of inventory
- Prepared and issued invoices related to spare parts and consumables
- Prepared tenders, bonds, and price quotations for clients
- Managed warranty documentation and related invoices
- Provided high-touch support to clients via email and phone
- Followed up on customer requests, orders, and service inquiries to ensure satisfaction
Education
Master's degree - Engineering/Industrial Management
University of Jordan
02.2022
Bachelor's degree - Biomedical/Medical Engineering
Jordan University of Science and Technology
06.2016
Skills
- Familiar with CRM and Dispatching Systems
- Knowledge of statistical analysis techniques supporting process improvement initiatives (ANOVA, DOE) using Minitab
- Ability to multitask and manage time-sensitive requests
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Knowledge of Statistical Process Control (SPC) tools
Timeline
Sales Coordinator
Denise Laboratory Equipment Trading
10.2016 - 01.2018
Bachelor's degree - Biomedical/Medical Engineering
Jordan University of Science and Technology
Master's degree - Engineering/Industrial Management
University of Jordan